Tier 1 IT Service Desk Analyst - Hybrid - 8am to 5pm
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Summary
A Tier 1 IT Service Desk Analyst fields inbound support requests via phone, email, and chat, owning each issue from first contact through resolution (Total Contact ownership). The role is hybrid — remote Monday and Friday, onsite Tuesday–Thursday in Rock Hill, SC — working an 8am–5pm shift.
Job Description On-Site Tuesday, Wednesday and Thursday in Rock Hill, SC \n Monday and Friday are remote days \n Shift is 8am to 5pm \n \n Duties and Responsibilities in order of priority: \n \n Assures smooth handling of individual problems from call-in through resolution. Practicing Total Contact ownership. \n Responds to inquiries and service requests for assistance with the organizations computer system or PC's via Phone, E-mail and chat queues. \n Identifies problems, troubleshoots and pro…