Tier 1 Service Desk Analyst
Summary
Provide first-level IT support: troubleshoot and resolve workstation hardware/software issues, deploy images, and manage tickets in ServiceNow.
Responsibilities Troubleshoot and resolve workstation issues. Image and deploy workstations. Triage issues and assign to the correct tech or team. Requirements 1 year of experience in a Help Desk/Technical Support role, addressing workstation software and hardware issues, etc. Experience working with a ticketing system (ServiceNow preferred). Experience troubleshooting workstation hardware and software. Knowledge of networking protocols and equipment. Experience configuring and troubleshooting …