Townsville Security Officer - Casual
Security Officers | Townsville Shopping Centre
Casual opportunities with genuine pathways to permanent employment
Join Trident Services Australia and become part of the security team at one of Townsville's leading shopping centres. We're seeking professional, customer-focused Security Officers who take pride in creating a safe, welcoming environment while delivering exceptional service to shoppers, retailers, and centre management.
About the Role
As a Trident Security Officer, you'll be responsible for maintaining a visible security presence, responding to incidents, and ensuring the safety of everyone on site. This is a fast-paced retail environment where strong communication, sound judgement, and a proactive approach are essential.
Key Responsibilities
Deliver exceptional customer service and front-line support
Maintain a strong and professional security presence throughout the centre
Identify and respond proactively to potential safety and security risks
Respond to medical, security, and emergency incidents in line with site procedures
Complete accurate incident reports and daily documentation
Apply conflict resolution and de-escalation techniques effectively
Liaise professionally with retailers, centre management, and emergency services
About You
Current QLD Security Licence with Crowd Control function
Valid First Aid and CPR certificates
Excellent written and verbal communication skills
A customer-first attitude and professional presentation
Availability to work a rotating 24/7 roster
Previous experience in retail or other regulated environments is desirable
Why Join Trident?
Genuine opportunities to progress into permanent employment
Full uniform provided
Ongoing training and professional development
Supportive team environment with long-term career opportunities
Work for a national leader in retail and aviation security
Trident Services Australia delivers integrated security and cleaning services across shopping centres, airports, and commercial facilities nationwide. We are committed to creating inclusive workplaces and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and members of the LGBTIQ+ community.
Ready to build a rewarding career in retail security? Apply today.