Townsville Security Officer - Casual

Security Officers | Townsville Shopping Centre
Casual opportunities with genuine pathways to permanent employment
Join Trident Services Australia and become part of the security team at one of Townsville's leading shopping centres. We're seeking professional, customer-focused Security Officers who take pride in creating a safe, welcoming environment while delivering exceptional service to shoppers, retailers, and centre management.
About the Role
As a Trident Security Officer, you'll be responsible for maintaining a visible security presence, responding to incidents, and ensuring the safety of everyone on site. This is a fast-paced retail environment where strong communication, sound judgement, and a proactive approach are essential.
Key Responsibilities

Deliver exceptional customer service and front-line support

Maintain a strong and professional security presence throughout the centre

Identify and respond proactively to potential safety and security risks

Respond to medical, security, and emergency incidents in line with site procedures

Complete accurate incident reports and daily documentation

Apply conflict resolution and de-escalation techniques effectively

Liaise professionally with retailers, centre management, and emergency services

About You

Current QLD Security Licence with Crowd Control function

Valid First Aid and CPR certificates

Excellent written and verbal communication skills

A customer-first attitude and professional presentation

Availability to work a rotating 24/7 roster

Previous experience in retail or other regulated environments is desirable

Why Join Trident?

Genuine opportunities to progress into permanent employment

Full uniform provided

Ongoing training and professional development

Supportive team environment with long-term career opportunities

Work for a national leader in retail and aviation security

Trident Services Australia delivers integrated security and cleaning services across shopping centres, airports, and commercial facilities nationwide. We are committed to creating inclusive workplaces and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and members of the LGBTIQ+ community.
Ready to build a rewarding career in retail security? Apply today.