Trainee Customer Service Representative (CSR)

About Pollards Group

Pollards Group is a leading provider of print, marketing, fulfilment, and brand management solutions. Through our specialist divisions, including 63 Creative, we deliver innovative, end-to-end services to a wide range of clients across multiple sectors.

As part of our continued growth, we are looking to recruit a Trainee Customer Service Representative (CSR) to join our dynamic Client Services team.

The Role

This is an exciting entry-level opportunity for someone looking to build a career within a fast-paced, customer-focused environment. As a Trainee CSR, you will support the Client Services team in delivering exceptional service to our clients, learning all aspects of print, production, fulfilment, and account management.

You will receive hands-on training, exposure to live client projects, and the opportunity to develop into a fully-fledged Customer Service Representative within the business.

Key Responsibilities

• Supporting the Client Services team with day-to-day account management
• Assisting with processing client orders and managing job workflows
• Liaising with internal departments including production, estimating, and logistics
• Building an understanding of print and marketing production processes
• Ensuring all client communication is timely, accurate, and professional
• Maintaining internal systems and updating job information
• Supporting the delivery of projects to agreed timelines and quality standards
• Learning to identify opportunities for upselling and cross-selling services

What We’re Looking For

• A positive, proactive attitude with a willingness to learn
• Strong communication and interpersonal skills
• Good organisational skills and attention to detail
• Ability to work in a fast-paced environment and manage multiple tasks
• A team player with a customer-first mindset
• Basic IT skills (Microsoft Office; experience with CRM/MIS systems is a bonus but not essential)
• Previous experience in a customer service or office-based role is advantageous but not required

What We Offer

• Full training and structured development plan
• Salary review after successful completion of probation (typically 6 months)
• Clear career progression within the Client Services team
• Opportunity to work with well-known brands and exciting projects
• Supportive and collaborative team environment
• Exposure to a wide range of services across the Group
• Competitive benefits package

Career Progression

This role is designed as a pathway into a long-term career within Pollards Group. Successful candidates will have the opportunity to progress into a Customer Service Representative role and beyond, with potential to move into Account Management or other commercial functions.