Training and Development Associate - Santa Cruz
JOB SUMMARY
The Training & Development Associate provides training and coaching to both Workforce Development Services and Donated Goods and Retail employees on-site at designated retail stores in order to develop hard and soft skills and communicate effectively across all departments.
ESSENTIAL DUTIES
Provide training and support to WDS and DGR employees assigned to donated goods worksites through programs such as CalWorks. This includes training in basic duties of sales associate, ecommerce associate, processor, and/or material handler.
Document performance of individuals assigned through weekly performance assessments; identifies work performance concerns and addresses issues with the employees and the Employment Services Specialist.
Greet store customers: offer assistance and suggestions to customers in making product selections.
Ring up sales on cash register, while training only, following cash handling procedures.
Place/display inventory on sales floor, following defined procedures. Straighten and/or rearrange merchandise to increase customer appeal and ensure a neat and safe work environment.
Assist with stock rotation and markdowns, as directed by the Store Manager or designee. Prepare store donations and rotate merchandise for transfer to the central processing plant.
Communicate problems, complaints, potential theft and/or safety issues to the Store Manager, Director of Training & Development, and Employment Specialist.
Ensures completion of all in-store training for WDS and DGR employees.
Sets work schedules with the store manager or designee; assigns work tasks to WDS employees.
In concert with the Store Manager and T&D Director, modifies work stations or specific assignments to meet limitations of individuals with disabilities.
Trains, enforces, and displays positive worker traits, including conduct, performance, and attendance standards.
Performs designated duties to ensure meeting the goals of the Outcome Measurement System.
SECONDARY DUTIES
Perform related duties as assigned.