Training and Development (Instructional Design Analyst)
Overall Purpose
Deliver high-quality training to audiences using a variety of media types. Monitor the quality and effectiveness of the learning environment and outcomes, including classroom, courseware/curriculum and instructor readiness, and prepare internal faculty members to conduct sessions.
Responsibilities
Teach in blended learning environment including Instructor Led Training (ILT), Virtual Instructor Led Training (V-ILT), and Social Learning methods.
- Mastery of course content and related courseware, certification as appropriate.
- Demonstrate specialist knowledge in assigned curricula areas.
- Regularly provide feedback on content and recommend improvement of courseware.
- Set-up and break-down classroom environment including course specified lab equipment.
- Provide input during course development as Subject Matter Expert (SME).
- Achieve and maintain necessary certifications.
- Achieve and maintain industry certifications in area of specialty mandatory where appropriate.
- Maintain expertise through field experience as needed.
- Conduct assessments (e.g., Kirkpatrick Level 1 and 2) as per Service Level Agreements (SLA) and administer pre- and post-training exams/tests as required.
- Act as mentor in obtaining certifications and in overall quality improvement.
- May provide pre-sales guidance and support to customers and/or internal team on appropriate training content and duration for training audiences, as needed.
- May promote all learning services and client's educational services.
- May lead or support training on new content or product/course launch initiatives.
- Support supervisor for in-depth content related questions in solution area.
- Promote ways to add value and reduce costs within the team
Skills and Qualifications
Required:
- At least 1 to 2 years’ experience in both classroom and online trainings
- Proficient in PowerPoint Software and other Office 365
- Knowledgeable in SharePoint
- Passionate, hardworking, proactive and flexible
- Is a fast learner and can adapt to training demands and fast changing environment
- Is a proficient and competent English Speaker
Desirable:
- Client facing / BPO experience
- Qualified Coach
- Training certifications would be advantageous
- Previous experience in a finance / credit services environment