Training Services Coordination and Logistics Associate III
Summary
Coordinates training logistics and data entry for clients using learning management and request management systems, handling administrative tasks and client support.
Summary: Provide learning administrative services to support client learning and data management needs
Duties and Responsibilities include the following:
- Perform data entry as it relates to learning administration
- Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow)
- Make certain client standard operating procedures, processes and service level agreements are maintained
- Identify and trouble shoot discrepancies and issues
- Escalate issues to Manager for resolution
Qualifications:
- Entry level for Bachelor’s degree or 2 years of successful working experience in:
- A learning organization
- Training administration (preferred but not required)
- Customer service
- Knowledge of and experience with learning management systems (preferred but not required)
- Experience in Microsoft Office suite
- Team-oriented but self-motivated and able to work with minimal supervision
- Demonstrated attention to detail, strong quality focus, and well organized
- Successful prioritization of work requirements and multitasking, as necessary
- Analytical and problem solving skills
- Client focused to build and maintain professional working relationships
- Ability to remain flexible and adaptable to constant change
- Effective oral and written communication skills with clients, leadership and team members
Job Requirements:
- Willing to work on Malaysia Public Holidays & shift rotational.
- Must be able to work on 12 Hours shift rotating in 4 working days a week.
- Must have good communication in English as required to deal with the global client in order to perform dual role (data processing + answering Helpdesk calls)
- Hybrid working mode