Training Supervisor

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

The Training Supervisor is responsible for the direct supervision of Learning and Development Specialists (trainers):

• Responsibilities include recruiting, onboarding, coaching, mentoring, and tracking performance.
• Supervise the day-to-day administration of policies and practices expected to be followed by the Learning and Development Specialists.
• Conduct periodic site visits to observe trainers within the classroom environment and provide constructive feedback to encourage continued growth of skills.
• Manage attendance and time off requests of all Learning and Development Specialists in the company’s payroll system.
• Address trainer and trainee concerns or complaints to maintain a positive working environment.
• Promote professional development of latest adult learning techniques for Learning and Development Specialists through continued mentoring and training activities.
• Represent the Training Vendor at various training related meetings with all IEMP vendors.
• Participate in the analysis, design, development, and implementation of online and classroom training programs.
• Maintain current knowledge of industry standards in learning theory, instructional theory, and CBT tools and methods.
• Collaborate with Training Leadership to support and promote the overall goals and visions of the Training Vendor.
• Conduct training and facilitation as needed.

Required Qualifications and Skills

• Bachelor’s degree or equivalent experience in the training field, training, and curriculum design, and/or technical writing.
• Proven Leadership skills and ability to communicate effectively with all levels both internally and externally.
• 3 plus years Training and/or facilitation experience.
• 5 plus years Indiana Eligibility program and policy experience or equivalent program and policy knowledge.
• Must have excellent organizational skills.
• Position requires travel to training sites.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.