Transfer Agency, AVP

Who we are looking for
At this level you will be required to demonstrate a comprehensive knowledge of the Funds Industry and take a lead role in the management of the department. You will be expected to direct and plan the department’s activities with a major focus on department strategy, change management, resource planning and development, client relationship management and risk reduction.

What you will be responsible for

LEADERSHIP

Responsible for the setting and achievement of specific department performance targets and objectives
As a member of the senior management team lead, direct and manage the department
Exercise operational oversight within the department and make sound operational decisions
Contribute to the development of the organization in terms of financial planning, business strategy, service offerings and HR policies

CLIENT RELATIONSHIP

Ownership, management and development of strong client relationships
Handle and resolve complex or unusual operational and managerial problems that are referred from above and below
Ensure that procedures, policies and processes are adhered to so that a high-quality service is delivered to the customer. Drive procedural changes to improve performance of the department or of related business areas
Continually develop expertise in all areas of the business

RESOURCE MANAGEMENT

Identify and secure resources required by the department and ensure effective utilization
Ensure that Transfer Agency is properly resourced both in terms of people and technology whilst complying with agreed budgetary guidelines
Actively support the overall organization and Transfer Agency Training Plan
Assist more senior colleagues and deputies in their absence
Utilize management information to assist in managing both clients and resources
Focus on development opportunities for your direct reports and ensure a focus on non-operational management within the department

RISK & REGULATORY

Ensure compliance with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organization
Promote risk awareness, assessment and control within the department
Drive the development and implementation of appropriate procedures to meet internal control and external compliance/regulatory requirements
Understand the risk environment within the department and work in partnership with Risk, Compliance and Audit representatives to ensure compliance with regulatory requirements and manage it appropriately

COMMUNICATION

Provide regular feedback to managers and more senior colleagues with regard to Transfer Agency operations
Lead and contribute to operational, client, risk, audit and regulatory meetings as required
Lead and contribute to your chosen Focus Group

CHANGE MANAGEMENT

Create an environment that is flexible and adaptable and be a champion of change
Initiate and oversee tasks within a continuous improvement drive to ensure that the Department is efficient and seen as customer and quality driven
Provide support during the implementation of change

What we value

Knowledge, Skills & Experience Required

Excellent administrative, organizational and business support skills, with the ability to multi-task and to work calmly under pressure.
Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
Strong written & verbal communication skills
Possess excellent organizational, planning and co-ordination skills.
Ability to work accurately to tight deadlines
Proactive and able to work independently and as part of a team
Comprehensive procedural, technical and product knowledge of the Transfer Agency business is required. This should be complemented with a strong understanding of Fund Accounting, Custody and Regulatory background to Funds Industry.
Typically, candidate will have 8-10 years' experience in a similar environment including at least 3-4 years in a management capacity. Candidate will lesser experience may also be considered.