Transitional Housing Support Staff - Nights [PHX]

The Transitional Housing Support Staff provides direct support and oversight to residents participating in the Transitional Housing Program. This position promotes a safe, structured, and recovery-focused living environment while assisting residents in developing independent living skills, maintaining sobriety, and progressing toward long-term stability.

Support Staff serve as a positive role model, reinforce program expectations, document services accurately, and ensure compliance with all organizational, state, and regulatory requirements.

DUTIES AND RESPONSIBILITIES

Resident Support & Supervision

• Monitor resident activities to ensure a safe and structured environment.

• Enforce house rules, curfews, and program expectations consistently and respectfully.

• Conduct regular house checks and document observations.

• Perform random drug and alcohol screenings as assigned.

• Provide supportive coaching related to life skills, employment, and recovery goals.

• Assist residents with conflict resolution and problem-solving.

• Report concerns, incidents, or behavioral issues to supervisory staff promptly.

Documentation & Compliance

• Complete accurate and timely shift notes, incident reports, and required logs.

• Maintain documentation in accordance with company policy and regulatory standards.

• Ensure all required forms are completed and submitted per protocol.

• Protect resident confidentiality in accordance with HIPAA regulations.

Program Operations

• Conduct intake orientation for new residents when assigned.

• Support transportation coordination as needed.

• Assist with room checks, cleanliness inspections, and inventory management.

• Participate in team meetings and trainings.

• Support emergency response procedures when necessary.