Travel Agent / Consultant

Key Responsibilities

• Consult with clients to understand travel purpose, budget, preferences, and constraints, and recommend suitable destinations, packages, and itineraries.
  
• Plan and book flights, accommodation, transportation, tours, and travel insurance for business, leisure, and tourism clients.
  
• Advise clients on visa requirements, travel documentation, and entry regulations for their destination countries.
  
• Source and negotiate rates with airlines, hotels, tour operators, and other travel partners to deliver value for clients.
  
• Manage end-to-end trip logistics, including itinerary changes, cancellations, and last-minute adjustments.
  
• Provide destination expertise — local customs, safety considerations, best times to travel, and experience recommendations.
  
• Handle corporate travel bookings for business clients, including managing recurring travel needs and expense-related documentation.
  
• Maintain accurate client and booking records using Univacity's CRM or travel management platform.
  
• Resolve travel disruptions (flight delays, cancellations, booking issues) promptly and professionally.
  
• Build long-term client relationships to encourage repeat bookings and referrals.
  
• Stay current on travel industry trends, new destinations, airline policies, and visa regulation changes.
  

Requirements

Required Qualifications & Experience

• Minimum 2-3 years of experience as a travel agent, travel consultant, or in a related travel/tourism advisory role.
  
• Demonstrated experience booking and managing travel for multiple trip types (business, leisure, group tourism).
  
• Working knowledge of visa requirements and travel documentation across major destinations.
  
• Familiarity with airline booking systems (GDS such as Amadeus, Sabre, or Galileo) or travel agency software.
  
• Strong organizational skills with the ability to manage multiple client bookings and itineraries simultaneously.
  
• Excellent communication and customer service skills, including the ability to handle stressful, time-sensitive situations calmly.
  
• Bachelor's degree or diploma in Tourism, Hospitality Management, or a related field — or equivalent industry experience.
  

Preferred Skills & Attributes

• Personal travel experience across multiple regions or continents.
  
• Existing relationships with airlines, hotel chains, or tour operators.
  
• Experience handling corporate/business travel accounts.
  
• Knowledge of niche or experiential travel (adventure tourism, luxury travel, group tours).
  
• Multilingual ability.
  
• IATA certification or equivalent travel industry credential.
  

Benefits

What We Offer

• Competitive compensation with performance-based incentives.
  
• Travel industry perks and familiarization trip opportunities where available.
  
• Collaborative, client-focused team culture.
  
• Opportunities to grow within an expanding travel services division.