Travel Support Intern

Tripy Package is looking for a dedicated and customer-focused travel experience coordinator to join our team at our Noida Sector 2 office. This is a full-time on-site internship role ideal for freshers looking to begin their career in client service and seeking to enhance their expertise in the travel and tourism industry.

The selected candidates will be responsible for managing client interactions, resolving queries efficiently, and ensuring a seamless service experience. The role requires strong communication skills, professionalism, and a client-first mindset.

The candidate will have responsibilities across the following functions:

Client Communication and Query Handling:

• Serve as the primary point of contact for the client via phone calls, emails, chat, and messaging platforms.
• Respond to client inquiries promptly and professionally.
• Provide detailed and accurate information about travel packages, services, pricing, and policies.
• Maintain high standards of communication and service etiquette.

Booking Assistance and Coordination:

• Assist clients throughout the booking and confirmation process.
• Coordinate with internal departments (sales, operations, accounts) for booking confirmations and updates.
• Verify and maintain accurate client information and documentation.
• Support the client with itinerary explanations and travel-related assistance.

Issue Resolution and Complaint Management:

• Identify client concerns and offer appropriate solutions in accordance with company policies.
• Escalate complex cases to senior team members when required.
• Conduct follow-ups to ensure complete resolution and client satisfaction.
• Maintain proper documentation of complaints and resolutions.

Customer Relationship and Service Quality:

• Deliver consistent, high-quality client service.
• Build and maintain long-term client relationships.
• Ensure a positive brand image in all client interactions.
• Meet service standards, response timelines, and performance metrics.

Data Management and Reporting:

• Maintain accurate records in CRM systems and internal databases.
• Prepare daily reports of client interactions and service activities.
• Ensure confidentiality and data accuracy at all times.

Process Compliance and Team Collaboration:

• Follow company policies, SOPs, and operational guidelines.
• Participate in internal training sessions and performance reviews.
• Collaborate effectively with cross-functional teams.
• Contribute to process improvements and service enhancement initiatives.

Requirements:

• Educational background in tourism, travel, or hospitality management (mandatory).
• Strong verbal and written communication skills.
• Good interpersonal and problem-solving abilities.
• Basic computer proficiency (MS Office, email handling, CRM tools).
• Ability to manage multiple tasks efficiently.
• Professional attitude and client-oriented approach.

Personal Attributes:

• Polite and patient demeanour.
• Responsible and detail-oriented.
• Willingness to learn and grow.
• Ability to work in a fast-paced environment.
• Strong teamwork and coordination skills.