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Eye Care Partners Career Opportunities

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Triage Specialist

Open 42d posting dated 7 days ago

Summary

Handles patient calls, prioritizes requests, schedules appointments, and manages medical records in an eye-care practice using Microsoft Office tools.

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit .

Company: Grand Rapids Ophthalmology
Job Title: Triage Specialist
Location: Grand Rapids, MI

Perks:

  • Full Benefits Package - Medical, Vision, Dental and Life Insurance
  • 401k + Employer Matching
  • Paid Time Off (PTO) and Paid Holidays
  • Paid Maternity Leave
  • Competitive Base Pay
  • Employee Discounts

RESPONSIBILITIES:

  • Manage calls and questions from patients in a timely and orderly fashion.
  • Prioritize calls from patients and staff based on severity of request and need
  • Demonstrates quality patient service during interactions with patients, coworkers, and vendors
  • Exhibits a positive attitude and is flexible in accepting work assignments and priorities
  • Meets attendance and tardiness expectations
  • Is dependable; follows policies and procedures
  • Maintains professionalism in interactions with patients and coworkers
  • Performs quality work and consistently exhibits initiatives
  • Receive calls not handled by patient intake dept, decide appropriate course of action and/or speak directly with doctor, execute plan (i.e. make appointment, call in drops etc), document all activity in patient record.
  • Notify patient of need to reschedule appointments; timely call back to all patient voice mails in triage mailbox.
  • Act as information desk/patient guidance which includes but is not limited to providing information to patients with questions, providing directions, etc.
  • Schedule return appointments.
  • Daily monitoring of NextGen task basket.
  • Process all pharmacy requests using e-Rx, obtain authorization, distribute sample drops and make proper documentation in patient record.
  • Provide timely call back to all patient voice mails in triage mailbox
  • Fax and electronically send items to pharmacy or physicians offices as requested.
  • Follow up on all outside lab work, document received reports, present to doctor and contact patient per doctor request.
  • Manage doctor to doctor calls, doctor to patient calls.
  • Monitor schedules, including but not limited to cancellations and schedule changes per doctor request and follow up for patients to be rescheduled.
  • Other duties as assigned

EDUCATION AND/OR EXPERIENCE

  • Minimum Required: High school diploma or general education degree (GED)
  • Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

  • Minimum Required: None

SYSTEMS AND TECHNOLOGY

  • Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

  • This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.



If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter

  • Are you eligible to work in the U.S.? choose one
  • Have you obtained a High School Diploma or GED? choose one
  • What is your desired compensation for this role?
  • Do you currently hold any of these certifications/licenses? Please check all that apply. If not, please select NONE. choose any
  • Have you ever been terminated from employment or asked to resign by an employer? choose one
  • If yes, please provide company name and details. written answer
  • Can you work any shift? choose one
  • Can you work overtime, including weekends? choose one
  • Are you able to perform the essential functions of the job for which you are applying, with or without a reasonable accommodation? choose one
  • Were you referred by a current employee? choose one
  • If referred by a current employee, what is their full name? written answer
  • If you accept employment with our company, will you live or work in the state of IL? choose one
  • To the best of your knowledge, have you ever worked for our company or affiliated companies? choose one
  • EyeCare Partners and it's affiliated companies are an equal opportunity employer. EyeCare Partners does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service. I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for EyeCare Partners to hire me. If I am hired, I understand that either EyeCare Partners or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of EyeCare Partners has the authority to make any assurance to the contrary. I attest with my typed signature below that I have given to EyeCare Partners true and complete information on this application. No requested information has been concealed. I authorize EyeCare Partners to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal. Signature:
  • I attest that I am not an “Ineligible Person” and that I understand that I must immediately disclose to EyeCare Partners any debarment, exclusion, or suspension. Ineligible Persons includes an individual or entity who is currently excluded, debarred, suspended, or otherwise ineligible to participate in the Federal health care programs or in Federal procurement or non procurement programs; or has been convicted of a criminal offense that falls within the ambit of 42 U.S.C. § 1320a‐7(a), but has not yet been excluded, debarred, or suspended. Signature: