Truck Gate Customer Service Representative

COME BE A PART OF OUR EXCELLENT TEAM!

High School Diploma Preferred
Medical, Dental, and Vision Insurance
100% Company Paid Employee Life Insurance & Short-Term Disability
14 paid Company Holidays
80 Hours of Vacation
40+ Hours of Sick (Differing sick policy for CA, details provided in offer letter)
401K w/ GENEROUS Match
Eligible Tuition Reimbursement
Eligible for Auto Allowance of $300 per Month
Eligible for Wellness Reimbursement of up to $50.00 Per Month
Eligible to Receive Referral Bonuses
Team Wear Including Safety Shoes
Eligible for Discretionary Bonus Annually
Years of Service Awards, Employee Assistance Program, Frequent Employee Appreciation Events & More!!

About Hyundai GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary
The Customer Service Representative (Truck Gate) will coordinate all data entry and related processes for truck gate operations to ensure a safe, healthy, and accident-free work environment for all employees, carriers, and drivers.
Responsibilities

Process trucks as they arrive by recording the driver, truck number, and arrival date/time
Process trucks as they depart by entering load sheet info into iVELES and scanning bay tags to match with load sheet

Upload and confirm complete
Allow driver to proceed offsite

Inspect the truck gate and truck load lanes each hour to ensure cleanliness

Report any spills or trash to the driver or carrier office
Log inspection results in logbook

Update truck data on computer as needed
Other duties as assigned

Education & Experience

HS Diploma/G.E.D. Required
1 - 2 years of direct experience Required

Skills

Ability to work effectively in group/team settings Required
Ability to respond to IT problems and Customer queries Required
Interpersonal and communication skills Required
Knowledge of MS Office applications to include Excel experience Required

Working and Environmental Conditions
This position works in a plant manufacturing/warehouse setting at West Point, GA

Exposure to loud noises from vehicles and heavy machinery
Exposure to indoor and outdoor weather conditions
Exposure to chemicals/fumes

The information contained herein is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of skills and abilities required to do the job. Glovis America, Inc. reserves the right to alter and change this job description at any time without notice based on business needs.