(UAE Nationals Only) Senior Personal Banking Advisor-CXC - RBG - DBC RAK Call Center -Client Experience and Conduct Group

Responsible for handling inbound calls, assisting customers with their inquiries and service requests, providing accurate information, and initiating outbound calls as required.

• Interact with customers over the phone to understand their banking needs.

• Provide excellent customer service to achieve customer loyalty.

• Resolve problems over the telephone on the spot.

• Convert sales opportunities in order to meet financial targets.

• Clarify and explain procedures and products over the telephone.

• Capture and report customer feedback towards continual product development.

• University Graduate (preferably with some finance / banking or maths component).

• Bilingual.

• 1 - 3 years experience

• Very customer focused

• Computer literate

• Excellent communication skills

• Strong listening skills.