UiPath RPA Support Engineer

At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects.

We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing.

This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong.

We are currently searching for an UiPath RPA Support Engineer:

The Challenge (Responsibilities)

• Support customers with their production Robotic Process Automation solutions built in UiPath.
• Act as a liaison between the user community and the technical applications development staff (which may include offshore teams).
• Resolve system problems and troubleshoot/triage issues to ensure customer processes run smoothly.
• Support implemented solutions by conducting root cause analysis on issues and executing corrective actions.
• Act as a system administrator of the RPA system.
• Ensure standards compliance and institutionalize automation best practices, conducting automation code and process reviews to ensure the highest level of quality.
• Participate in identifying business process automation requirements and support the creation of solutions.
• Generate reports and perform data analysis by collecting, analyzing, and summarizing data.
• Write and maintain system documentation, business processes, training procedures, and standard operating procedures (SOPs).
• Provide training and support directly to customers.

Your Profile (Requirements)

• 3+ years of overall IT experience with at least 2 years of relevant, hands-on experience supporting RPA solutions using UiPath.
• Graduate or postgraduate qualification from a reputable university, preferably BE/MCA.
• Basic experience with one or more scripting languages.
• Basic experience with system administration.
• Solid working knowledge of standard features/functions of one or more applications to field, analyze, and resolve customer issues.
• Good command of MS Office tools (Visio, Excel, PowerPoint, Word).
• Analytical bent of mind to connect different data points together to provide insights.
• Excellent written and oral communication skills to define parameters to meet business requirements and interact with multiple stakeholders at different levels.
• Strong commitment to operational excellence with solid planning, time management, and collaboration skills.
• High-Performance Mindset: Resilience, emotional intelligence, and a focus on agile delivery.
• Technologist DNA: A deep understanding of the difference between "coding" and "engineering."

Desired

• Prior experience working on similar Process Automation initiatives is a big plus.
• Some infrastructure or server administration experience is a plus.
• Familiarity with cloud-native foundations or AI coding assistants.

Languages

• Advanced Oral English: For seamless collaboration with global teams.
• Advanced Spanish.

Note:

• | Fully remote |

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Requirements

Your Profile (Requirements)

• 3+ years of overall IT experience with at least 2 years of relevant, hands-on experience supporting RPA solutions using UiPath.
• Graduate or postgraduate qualification from a reputable university, preferably BE/MCA.
• Basic experience with one or more scripting languages.
• Basic experience with system administration.
• Solid working knowledge of standard features/functions of one or more applications to field, analyze, and resolve customer issues.
• Good command of MS Office tools (Visio, Excel, PowerPoint, Word).
• Analytical bent of mind to connect different data points together to provide insights.
• Excellent written and oral communication skills to define parameters to meet business requirements and interact with multiple stakeholders at different levels.
• Strong commitment to operational excellence with solid planning, time management, and collaboration skills.
• High-Performance Mindset: Resilience, emotional intelligence, and a focus on agile delivery.
• Technologist DNA: A deep understanding of the difference between "coding" and "engineering."