Unit Coordinator - Hospice of Cincinnati

Unit Coordinator - Central Inpatient Hospice

Step into a meaningful role within our Hospice Care Team as a Unit Coordinator dedicated to supporting patients and families during some of life’s most vulnerable moments. You’ll serve as a trusted resource for nurses, physicians, caregivers, and loved ones, helping maintain comfort, dignity, and continuity of care.

This opportunity is ideal for someone who is compassionate and confident working independently in a field-based or home‑care setting. A passion for supporting colleagues, providing calm reassurance, and upholding the highest standards of patient-centered care will make you an invaluable part of our hospice mission.

Location:

Hospice of Cincinnati - 4310 Cooper Rd, Cincinnati, OH 45242

Work Schedule:

• Part Time (20 hours weekly)
• Day Shift (7am-3:30pm)

Incentives & Benefits:

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. Please use the link to view TriHealth’s benefits:

To explore more about Hospice and the care we provide click the link below:

Job Overview:

This position works for Hospice of Cincinnati’s Central Inpatient Unit in Blue Ash. Scheduled hours are 7:00 AM to 3:30 PM. This part-time day shift role supports daily operations and patient care coordination. Key responsibilities include managing patient flow, responding to calls and call lights, supporting interdisciplinary collaboration, and ensuring compassionate, efficient service. Candidates must be proficient with computer systems, possess basic keyboarding skills, and be able to perform computer-related tasks. Strong communication skills and flexibility are essential.

This position performs clerical duties, including accurate transcription of physician orders in facilities not yet live on TriHealth Connect. This position requires the interpersonal skills to communicate with respect and compassion to customers; communicates information through various telecommunication devices and assists in coordinating patient flow.

Job Requirements:

• High School Diploma or GED Degree or GED (Required)
• Capable of operating office and clerical equipment Computer skills

Job Responsibilities:

• Communicate effectively with patients, families, staff, physicians, and other departments while maintaining confidentiality.
• Provide exceptional customer service by responding promptly to patient, family, and staff needs and supporting patient satisfaction initiatives.
• Prioritize and coordinate daily work activities while ensuring timely completion of assigned responsibilities.
• Respond appropriately to emergency situations and demonstrate knowledge of emergency procedures, protocols, and downtime processes.
• Handle and secure medications according to policy and maintain compliance with safety standards.
• Maintain proficiency in computer systems, electronic documentation, order processing, and unit-specific applications.
• Operate and troubleshoot department-specific equipment in a safe and effective manner.
• Stay informed of organizational and departmental changes and actively support process improvements.
• Demonstrate accountability, professionalism, and a commitment to ongoing learning and self-development.
• Accurately manage unit information, documentation, and records in accordance with organizational policies and procedures.

Working Conditions:

Bending -

Climbing - Rarely

Concentrating - Consistently

Continuous Learning - Frequently

Hearing: Conversation - Consistently

Hearing: Other Sounds - Frequently

Interpersonal Communication - Consistently

Kneeling - Occasionally

Lifting <10 Lbs. - Occasionally

Lifting 50+ Lbs. - Rarely

Lifting <50 Lbs. - Occasionally

Pulling - Rarely

Pushing - Occasionally

Reaching - Rarely

Reading - Consistently

Sitting - Consistently

Standing - Rarely

Stooping - Occasionally

Talking - Consistently

Thinking/Reasoning - Consistently

Use of Hands - Consistently

Color Vision - Occasionally

Visual Acuity: Far - Frequently

Visual Acuity: Near - Consistently

Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"

• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist

• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met

• Offer patients and guests priority when waiting (lines, elevators)

• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.

• Respect everyone's opinion and contribution, regardless of title/role.

• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.

• Pick up trash, ensuring the physical environment is clean and safe.

• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.

• Show courtesy and compassion with customers, team members and the community

Keywords:

Hospice, Aide, Hospice Aide, End of Life Care, Nursing, Palliative Care, Pain Management, Care Coordination, Comfort Care, Hospice Care, Patient Care, Home Care, CNA, Caregiver, Companion Care, Inpatient Hospice, Unit Coordination, Administrative Support, Patient Scheduling, Clinical Documentation, Unit Secretary, HUC