United Airlines Account Manager

World Express Group is a long-established Airline General Sales Agent (GSA) in Taiwan, with more than 50 years of experience in the market. Our Passenger Sales team is the largest revenue-generating business unit within the Group, representing two world-class airline brands: United Airlines and Lufthansa Group.

We are looking for a Senior Account Manager for United Airlines to help grow our business and strengthen our relationships with key customers in Taiwan.

This role is about more than managing existing accounts. You will work closely with TMCs, OTAs, Travel Agencies and Corporate accounts to understand their business, identify new opportunities, and turn market insights into practical sales initiatives that drive revenue and market share.

You will have the opportunity to develop and plan B2B and B2C tactical sales activities, build strong relationships with stakeholders at different levels, and work closely with United Airlines teams locally, regionally and globally. Your ability to connect customer needs with commercial opportunities will be an important part of creating value for both our customers and the airline.

We are looking for someone who is commercially minded, comfortable working with data and people, and enjoys turning ideas into action. Someone who can manage the details while also seeing the bigger picture, and who is confident building relationships and creating opportunities in a dynamic market.

Key Responsibilities：
◆ Develop and manage strategic account plans to grow revenue, strengthen customer relationships and increase market share across assigned accounts.

◆ Understand customer business needs and market trends, using data analysis and market intelligence to identify opportunities and develop customized commercial solutions.

◆ Conduct regular account reviews and business discussions, monitor contract and sales performance, and identify opportunities for continued growth.

◆ Use sales technology, data platforms and business insights to identify potential opportunities, improve sales effectiveness and support revenue growth.

◆ Apply consultative and value-based selling approaches to better understand customer needs, strengthen engagement and create long-term business value.

◆ Develop and coordinate sales initiatives, including promotional campaigns, customer presentations, seminars, trade events and roadshows.

◆ Build strong relationships with key customers, industry partners and relevant associations, while representing and strengthening the United Airlines brand in the market.

◆ Proactively identify new business opportunities and develop corporate accounts and other potential clients.

◆ Work closely with United Airlines teams at the local, regional and global levels to coordinate market initiatives and ensure effective execution of commercial activities.

◆ Collaborate with internal teams and multiple stakeholders to bring ideas together, solve business challenges and deliver meaningful results for customers and the airline.