Universal Associate II (New Accounts/Teller)

• Provide timely and courteous customer service.
• Process customer transactions in a professional, accurate, and efficient manner.
• Exemplify FCCB’s standard of delivering exceptional customer service every time.
• Assess customer's financial needs and suggest Bank services and products.
• Actively participate in and promote the Bank’s sales culture and referral programs.
• Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
• Follow proper procedures and complete tasks in compliance with banking regulations.
• Identify customer needs and develop solutions to exceed customer goals and expectations.
• Constructively interact with co-workers.

There are four levels within the Universal Associate role. A Universal Associate II (New Accounts/Teller):

• Processes transactions and handles cash, vault, ATM responsibilities, etc.
• Opens and maintains deposit accounts for consumers and businesses
• Completes all necessary maintenance on customer accounts
• Responsible for maintaining IRA/SEP files
• Performs a variety of operational duties and data input functions
• Processes deceased and estate accounts
• Understands a variety of operational procedures
• Demonstrates good analytical and decision-making skills.

HOURS will average approximately 38-40 per week and will include working Saturday mornings on a regular rotating basis. This position is budgeted for 2,080 hours per year.