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Old Second National Bank

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Universal Banker Floater

Open 45d posting dated 3 weeks ago

Who We Are

At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.

With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!

Position Overview

The Universal Banker Floater is highly visible and accessible to our customers, providing exceptional service and assisting customers with all of their banking needs. The Banker performs front line customer service and sales including accurately opening and closing accounts, performing account maintenance, profiling customers for new sales and cross sell opportunities, and for performing basic Teller functions as needed.

Essential Job Functions

  • Meets sales and service goals by actively engaging in Bank sales processes including profiling, building strong customer relationships, utilizing sales and customer service software, and participating in sales campaigns. Follows up with customers by phone or email.
  • Accurately opens, closes, and maintains customer accounts according to established policies and procedures. Understands material covered in Personal Banker training manuals.
  • Utilizes strong knowledge of Old Second products and services to advise new and existing customers of Old Second’s comprehensive portfolio of banking options. Begins to learn and apply knowledge to more complicated retail products including IRAs and loans.
  • Maintains a high level of customer service to assist the branch in obtaining the highest customer service ratings, including internal survey results.
  • Utilizes cross training as a Teller to fill in as needed behind the Teller line to handle basic transactions including cashing checks, processing deposits and withdrawals, and adhering to processes and procedures including balancing drawer.
  • Maintain working knowledge of all internal and legislated compliance and regulations including satisfactory completion of all annual training.
  • Responsible for Operational Accuracy and Compliance (ex. Records, TD Ops, BSA/Fraud/CTR’s, BAI, Signature Cards, CIP, Beneficial Ownership).
  • Maintains flexibility in work schedule including opening/closing branch as needed. Demonstrates willingness to fill in at other OSB locations as needed.

Minimum Requirements

  • High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience.
  • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
  • Flexibility to work onsite at multiple branch locations within the designated area as assigned by management. Onsite presence is required to perform job duties. Branch hours are Monday–Friday, 8:00am–6:00pm and Saturday, 8:00am–12:00pm.
  • This is a floater position that will float between the following branches: Ottawa, North Aurora, Orchard Rd (Aurora), W Galena (Aurora), Eola Rd (Aurora), Cass Ave in Darien, Finley Rd in Downers Grove, Romeoville, Montgomery, Hinsdale, and South Elgin. The ability to work at these various locations is required.

Competencies

  • Demonstration of excellent customer service and professional communication.
  • Dedication to product promotion, sales referrals, and cross selling products/services.
  • Math and computer proficiency. Technical aptitude toward learning and utilizing bank software applications.
  • Basic understanding of banking, check processing, credits and debits.
  • Focus and organization during periods of high volume or interruption.
  • Reliable: dedication & commitment to work; follow-through on all tasks
  • Knowledge and compliance with bank rules and regulations.
  • Multi-task and follow-through on all responsibilities.

Preferred, but not required

  • Associate or bachelor’s degree preferred.
  • Prior experience as a teller or personal banker.

Compensation & Benefits

Base pay: $18.10 - $22.50/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience.
Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance.

Benefits: How We Support You - Old Second

Thanks for considering Old Second!

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What this application asks

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First Name, Last Name, Email, Phone, Resume/CV, Cover Letter

  • LinkedIn Profile optional
  • This job is an onsite position at our bank branch.  This is a floater position that will float between the following branches: Ottawa, North Aurora, Orchard Rd (Aurora), W Galena (Aurora), Eola Rd (Aurora), Cass Ave in Darien, Finley Rd in Downers Grove, Romeoville, Montgomery, Hinsdale, and South Elgin. Are you able to float between these locations? choose one
  • Are you eligible to work in the United States without sponsorship? choose one
  • Tell us about your availability to work. Are you available to work any day the branch is open?  Select the days that you are fully available to work during this branch's hours of operation (e.g if you cannot work Monday mornings, don't select Monday; if you could work anytime, select all 6 days). choose any
  • Availability to work follow up: If you did not select one or more days above, please provide additional detail on your availability on those days.  (e.g. I did not check Monday because I have a class from 8am-10am for the next 8 weeks) optional
  • If hired for this role, you will be required to complete formal training and will be assigned a training mentor. Formal training spans a 90 day period and includes both two weeks of formal teller training and two weeks of formal banker training, scheduled at separate times within the 90 day period. Formal training hours are from 9am-5pm and you must be available to train during this time. Training, within the 90 day period, will occur at your home branch location, your mentor’s branch location, and designated training sites; these locations can be anywhere from 5-40 miles from your regular branch. After you’ve completed your formal training, you will return to your home branch location and work your standard assigned schedule. Can you fulfill these obligations? choose one
  • Do you have any close relatives employed at Old Second National Bank? While not an exhaustive list, close relative is generally defined as: Spouse, Parent, Child, Grandparent, Grandchild, Sibling, Aunt, Uncle or Cousin, or anyone residing in the same household. choose one
  • If you have a close relative working at Old Second, please list their first name, last name and title. optional
  • Have you previously worked for Old Second National Bank, or a bank acquired by Old Second (ex. Evergreen Bank Group, West Suburban, ABC Bank, etc.), or worked at Old Second as a contract worker through an employment firm, or in any other capacity? choose one
  • Should you be hired at Old Second, will your job at Old Second be your only job, or do you plan to have a second job at another employer? choose one
  • If you plan to retain another job while working at Old Second, please provide details (Industry, title, hours, etc.) optional
  • Are you registered with the NMLS? choose one
  • If registered with the NMLS, what is your NMLS number? optional
  • What is the highest level of education you have completed? choose one
  • What best describes your base compensation expectations? choose any