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Old Second National Bank

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Universal Banker I, II, III - Elburn, IL

Open 45d posting dated 3 weeks ago
This position is no longer accepting applications(closed Aug 6, 2026).

Who We Are

At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.

With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!

Position Overview

The Universal Banker positions, levels I, II and III (Universal Banker, Senior Universal Banker and Universal Relationship Banker) are responsible for providing front line customer service and sales including accurately opening and closing accounts, performing account maintenance, profiling customers for new sales and cross sell opportunities, and for performing basic Teller functions as needed.

Essential Job Function – All Levels

  • Meets sales and service goals by actively engaging in Bank sales processes including profiling, building strong customer relationships, utilizing sales and customer service software, and participating in sales campaigns. Follows up with customers by phone or email.
  • Accurately opens, closes, and maintains customer accounts according to established policies and procedures. Understands material covered in Personal Banker training manuals.
  • Utilizes strong knowledge of Old Second products and services to advise new and existing customers of Old Second’s comprehensive portfolio of banking options. Begins to learn and apply knowledge to more complicated retail products including IRAs and loans.
  • Maintains a high level of customer service to assist the branch in obtaining the highest customer service ratings, including internal survey results.
  • Utilizes cross training as a Teller to fill in as needed behind the Teller line to handle basic transactions including cashing checks, processing deposits and withdrawals, and adhering to processes and procedures including balancing drawer.
  • Maintain working knowledge of all internal and legislated compliance and regulations including satisfactory completion of all annual training.
  • Responsible for Operational Accuracy and Compliance (ex. Records, TD Ops, BSA/Fraud/CTR’s, BAI, Signature Cards, CIP, Beneficial Ownership).
  • Maintains flexibility in work schedule including opening/closing branch as needed. Demonstrates willingness to fill in at other OSB locations as needed.

Additional Responsibilities/Focus of Senior Universal Banker (Level 2):

  • Meets elevated sales and service goals through daily customer interactions and proactive sales opportunities.
  • Leads branch by example through exceptional customer service.

Additional Responsibilities/Focus of Universal Relationship Banker (Level 3):

  • Manages a book of Retail Banking clients by maintaining regular contact, advising on Personal Banking matters, and serving as a liaison to other business lines for their client base.
  • Meets elevated sales and service goals through daily customer interactions and proactive sales opportunities.
  • Proactively connects with prospects and clients in the pursuit of new and cross sales opportunities. Utilizes each client communication to deepen customer relationships and loyalty to bank.
  • Refers other lines of business, such as Wealth Management, Mortgage and Commercial.
  • Has deep understanding and applied knowledge of more complicated retail products including IRAs and loans; supports and trains colleagues on advanced products as appropriate.

Minimum Requirements:

Universal Banker (Level 1):

  • High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience.
  • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
  • Must work onsite to perform responsibilities of this position.

Senior Universal Banker (Level 2):

  • High school diploma (or equivalent) and two years of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience.
  • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
  • Must work onsite to perform responsibilities of this position.

Universal Relationship Banker (Level 3):

  • High school diploma (or equivalent) and three or more years of related experience which includes some banking and/or sales, client relationship management, consultancy experience, or cash handling, or equivalent combination of education and experience.
  • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
  • Must successfully complete Universal (Relationship) Banker Cross Training Development Plan curriculum (or equivalent experience).
  • Must work onsite to perform responsibilities of this position.

Competencies – All Levels

  • Demonstration of excellent customer service and professional communication.
  • Dedication to product promotion, sales referrals, and cross selling products/services.
  • Math and computer proficiency. Technical aptitude toward learning and utilizing bank software applications.
  • Basic understanding of banking, check processing, credits and debits.
  • Focus and organization during periods of high volume or interruption.
  • Reliable: dedication & commitment to work; follow-through on all tasks.
  • Knowledge and compliance with bank rules and regulations.

Preferred, but not required

  • Associate or Bachelor’s degree preferred.

Note: Job levels and hiring decisions are based upon both the business needs at the Retail Bank location and the qualifications of the incumbent. In some cases, an incumbent may meet the requirements of a level 2 or 3 Universal Banker role but may be hired in at a lower level based upon branch business needs and staffing dynamics.

Compensation & Benefits

Universal Banker – Level 1
Base pay: $18.10 - $22.50/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience.
Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance.

Senior Universal Banker – Level 2
Base pay: $20.50 - $26.50/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience.
Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance.

Universal Relationship Banker – Level 3
Base pay: $22.55 - $29.00/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience.
Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance.

Benefits: How We Support You - Old Second

Thanks for considering Old Second!

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What this application asks

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First Name, Last Name, Email, Phone, Resume/CV, Cover Letter

  • LinkedIn Profile optional
  • This job is an onsite position at our bank branch.  Do you reside within a commutable distance to the branch to work onsite daily? choose one
  • Are you eligible to work in the United States without sponsorship? choose one
  • Tell us about your availability to work. Are you available to work any day the branch is open?  Select the days that you are fully available to work during this branch's hours of operation (e.g if you cannot work Monday mornings, don't select Monday; if you could work anytime, select all 6 days). choose any
  • Availability to work follow up: If you did not select one or more days above, please provide additional detail on your availability on those days.  (e.g. I did not check Monday because I have a class from 8am-10am for the next 8 weeks) optional
  • If hired for this role, you will be required to complete formal training and will be assigned a training mentor. Formal training spans a 90 day period and includes both two weeks of formal teller training and two weeks of formal banker training, scheduled at separate times within the 90 day period. Formal training hours are from 9am-5pm and you must be available to train during this time. Training, within the 90 day period, will occur at your home branch location, your mentor’s branch location, and designated training sites; these locations can be anywhere from 5-40 miles from your regular branch. After you’ve completed your formal training, you will return to your home branch location and work your standard assigned schedule. Can you fulfill these obligations? choose one
  • Do you have any close relatives employed at Old Second National Bank? While not an exhaustive list, close relative is generally defined as: Spouse, Parent, Child, Grandparent, Grandchild, Sibling, Aunt, Uncle or Cousin, or anyone residing in the same household. choose one
  • If you have a close relative working at Old Second, please list their first name, last name and title. optional
  • Have you previously worked for Old Second National Bank, or a bank acquired by Old Second (ex. Evergreen Bank Group, West Suburban, ABC Bank, etc.), or worked at Old Second as a contract worker through an employment firm, or in any other capacity? choose one
  • Should you be hired at Old Second, will your job at Old Second be your only job, or do you plan to have a second job at another employer? choose one
  • If you plan to retain another job while working at Old Second, please provide details (Industry, title, hours, etc.) optional
  • Are you registered with the NMLS? choose one
  • If registered with the NMLS, what is your NMLS number? optional
  • What is the highest level of education you have completed? choose one
  • What best describes your base compensation expectations? choose any