USPTO | Knowledge Manager | Service Desk Support | On-Site | Active

Ares Enterprise is seeking a Knowledge Manager to develop, maintain, and enhance IT knowledge resources, technical documentation, customer self-service content, and organizational communications supporting USPTO enterprise systems and services.

This role ensures that accurate, accessible, and AI-optimized knowledge content is available to IT support personnel and end users through the Service Management Platform (SMP/CIP), SharePoint, and other approved knowledge repositories.

The technical writer collaborates with Service Desk Operations, Product Owners, Transition Teams, Technical Support Staff, and stakeholders to create and maintain knowledge articles, user guides, service documentation, and IT communications that improve service delivery, support self-resolution, and enhance the customer experience.