Veterans Services Ambassador

Title: Veterans Services Ambassador

Department: GPD

Reports to: GPD Program Manager ll

FLSA Status: Full-time, Non-Exempt

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Job Summary:

The Veterans Service Ambassador (VSA) – Office Staff is responsible for providing frontline support, customer service, and administrative assistance to veterans accessing agency services. This role ensures a welcoming and professional environment while supporting daily program operations, coordinating communication, maintaining documentation, and assisting staff and residents as needed. The VSA helps promote a safe, organized, and supportive atmosphere aligned with the agency’s mission to serve veterans.

Essential Duties and Responsibilities

Front Desk & Customer Service

• Maintain cleanliness of facility and office space throughout shift.

• Greet veterans, visitors, and service providers in a courteous and professional manner.
• Maintain visitor logs, sign-in sheets, and ensure proper check-in procedures. Screen residents’ badges.
• Answer phones, respond to inquiries, and direct calls to appropriate staff.
• Provide general information about programs, resources, and upcoming activities.

Administrative & Office Support

• Distribute mail, messages, and notices to residents and staff.
• Monitor Security cameras, assist security with on-site crisis, ensure security is completing security logs, and debrief with on-site security.

Program & Resident Support

• Provide support to residents by offering guidance on program rules and expectations.
• Assist in coordinating resource distribution by providing essential items (hygiene items, laundry soap etc.).
• Remain available to assist clients with questions and requests. Crisis intervention with clients as necessary.
• Provide orientation of new clients to the requirements of the campus and the program. (During Intake Only)
• Help monitor common areas to ensure a clean, safe, and organized environment by conducting weekly walk-through.
• Provide support during emergencies or incidents following agency protocols.
• Assist with dining hall coverage during breakfast lunch, lunch, and dinner.
• Assist with bed rolls for new intakes.
• Assist onsite cleaning vendor with identifying what rooms need cleaning.
• Provide end of shift pass down (swing shift)
• Perform monthly room inspections for various programs.

Safety & Compliance

• Monitor resident movement and ensure adherence to program policies.
• Report concerns incidents or safety issues with supervisory staff immediately.
• Assist with incident report documentation when needed.
• Help maintain secure control of keys, confidential documents, and equipment.
• Oversee facility ensuring that safety precautions are always observed; conducts facility security check regularly during assigned shifts. Submit maintenance requests to supervisor.
• Maintain confidentiality in accordance with established policies and laws in order to help maintain the integrity of the campus.

Team & Agency Support

• Participate in staff meetings, training, and agency events as required.
• Support administrative tasks during special events such as food drives, outreach events, community meetings, etc.
• Collaborate with staff across departments to ensure consistent service delivery.
• Performs other duties as assigned by the manager/supervisor.