Vice President, Client Enablement
Summary
Leads client onboarding and transition projects for a global payments team, coaching teams and resolving complex issues to ensure smooth rollouts.
We’re seeking a future team member for the role of Vice President - Client Enablement to join our Global Payments & Trade team. This role is located in Pittsburgh, PA
In this role, you’ll make an impact in the following ways:
- Member of a team responsible for advising clients or providing project management support for onboarding/transition/conversion projects.
- Coaches and guides on project management.
- Serves as an escalation point for complex issues.
- Advises and guides clients on appropriate solutions and shepherds through to resolution.
- Researches, develops and establishes methodologies, protocols and processes to facilitate or improve project management and/or the client onboarding/transition/conversion experience.
- Participates with team in activities that align with their functional objectives.
- Adheres to team standard operating procedures.
- Tracks and reports on results and outcomes for client implementations and projects.
- Understands team metrics and dashboards.
- Liaises with peer leaders on product, technology or client service teams to ensure appropriate integration of activities and required hand-offs.
- Resolves complex client onboarding/transition/conversion issues.
To be successful in this role, we’re seeking the following:
- Bachelors degree or the equivalent combination of education and experience is required.
- 5-7 years of total work experience and at least 3-5 years of project management experience preferred.
- Applicable local/regional licenses or certifications as required by the business.