Vice President, Client Operations

We’re seeking a future team member for the role of Vice President, Client Operations to join our Structured Debt Client Platform team. This role will develop and improve client service strategies, lead initiatives to enhance client satisfaction and operational efficiency, ensure compliance with regulatory and company requirements, and collaborate across teams to resolve complex client issues.

This role is located in Pittsburgh, PA.

In this role, you’ll make an impact in the following ways:

• Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices.
• Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes.
• Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes.
• Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in Business, Finance, or a related field. Advanced degree or professional certification preferred.
• Typically 7-12 years of experience.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
• Proficiency in client service operations and a thorough understanding of industry regulations and standards.