Vice President – Global Customers and Marketing, AEC

Albany International Corporation seeks a Vice President – Global Customers & Marketing for its Albany Engineered Composites group (AEC) who will be responsible for continuing to develop and deploy go-to-market strategies in close alignment with our overall company strategy; developing outstanding customer relationships and the professional team responsible for optimizing them; and accelerating innovation and new product development through close collaboration between customer engineering teams and AEC’s R&T team. He / She will focus on continuing to develop our global customer base, capturing new market share, and growing existing platform business to further enhance the Company's growth strategy. The successful candidate should be an expert in superior customer account management; able to understand and provide timely industry awareness and trends, and be able to act with speed and agility in support of all aspects of the sales and marketing process to ultimately capture more new business opportunities.

Albany International Corporation (NYSE: AIN) is a global advanced textiles and materials technology and processing company comprised of two businesses: The Machine Clothing segment - the world’s leading producer of custom-designed fabrics and belts essential to production in the paper, nonwovens, and other process industries; and AEC - a rapidly growing and high-performing supplier of advance engineered composite structures for the aerospace and defense industry along with adjacent applications.

Primary Responsibilities:

• Manage all aspects of the AEC Customers and Marketing organization globally. Continue to refine and drive Customers and Marketing strategy to support organic / inorganic growth plans.
• Establish best-in-class customer relationships, from buyers, to engineers, to key decision makers.
• Manage customer expectations to contribute to a high level of customer satisfaction.
• Develop / manage relationship plans and coordinate cross-functional activities for AEC strategic accounts; leverage / expand those relationships to identify additional capture opportunities and to increase interest and demand for AEC products, services and capabilities; and acquire / develop new customer relationships, especially by further diversifying AEC into other markets including Europe, Asia, and sustainable technology globally.
• In coordination with VP – R&T, develop technology roadmaps and potential customers for AEC key technology growth drivers identified in the AEC Strategic Plan. Align R&T activities with business development strategy.
• Develop and grow the AEC brand beyond its current footprint through highly effective print and electronic marketing, channel / partner strategies, and tradeshow participation.
• Continue to drive sales process improvements and compliance through further deployment of Customer Relationship Management (CRM), Customer Experience Management (CX and NPS), and strict adherence to the Company’s Delegation of Authority. Quickly identify improvement opportunities and corrective actions where needed.
• Manage the customers and marketing teams to make best use of resources, operations, and products to deliver profitable growth.
• Define and coordinate customer relationship and marketing training programs which enable the team to achieve their potential and support the Company’s sales objectives.
• Create a culture of competent and aggressive business pursuit through outstanding preparation, positive attitude, collaboration and success.
• Be a strategic member of the AEC leadership team to help define and execute the AEC growth strategy and promote strategic alignment, effective communication / feedback, and morale

Additional Responsibilities:

• Monitor customer, market, and competitor activity and provide feedback to company leadership and other company functions.
• Compile information and data related to customer and prospect interactions.
• Provide detailed and accurate sales forecasting.
• Ensure Albany is known as an employer of choice to attract the best and brightest sales talent.
• Assist in internal communication (town halls, newsletters) as requested and external communication (customer presentations, marketing announcements, press releases).

Reporting: Reports to President of AEC