VIP Team Manager
You will manage a portfolio of high-value players, build trusted customer relationships, and deliver proactive, tailored VIP service. You will safeguard responsible gaming and compliance, coordinate with internal departments, meet service targets, arrange rewards and hospitality, host VIP events, and mentor VIP Account Managers.
Responsibilities
- Manage and retain a portfolio of high-value players
- Provide proactive, enhanced VIP service to encourage loyalty
- Keep responsible gaming and compliance central to all activities
- Develop customer relationships and offer tailored rewards through regular correspondence
- Collaborate with other departments to improve the customer experience
- Meet productivity, quality, and service-level targets
- Offer bonuses, gifts, and hospitality invitations in line with business requirements
- Meet and host VIPs at hospitality events
- Deliver responsible gaming protocols
- Manage, mentor, and develop VIP Account Managers
Requirements
- Minimum of 4 years of experience in a high-end customer service field preferred
- Team management experience preferred
- Excellent verbal and written communication skills
- High-level hospitality experience preferred
- Knowledge of the online gaming industry
- People management experience preferred
- Knowledge of sports or experience in a heavily regulated industry
- Analytical skills and experience with Excel
- Organizational and planning skills
- Understanding of marketing processes preferred
- Ability to work non-traditional business hours
Benefits
- Extended medical coverage
- Vision coverage
- Dental coverage
- Life insurance
- Disability insurance
- Retirement program with employer contributions
- Short-term or long-term incentive compensation
- Cash bonuses
- Stock program participation
- 12 holidays
- Two floating holidays
- Paid sick time