Virtual Assistant
This is a remote position.
Virtual Assistant
Location: Remote
Employment Type: Contract 20- 40hrs per week
Department: Operations
Reports to: Department Leader
At Full Circle, we believe in delivering exceptional customer experiences that build lasting relationships. A contact center and customer experience partner built to do more than just answer the phone calls. We provide exceptional virtual support services tailored to meet the unique needs of our clients. As a Virtual Assistant, you'll be part of a remote team that delivers professional, reliable, and friendly service across a variety of industries.
Position Summary
We are seeking dependable and tech-savvy Virtual Assistants to join our remote call center team. In this role, you will handle inbound and outbound calls, as well as perform additional off-the-phone responsibilities as assigned. These duties may include administrative support, scheduling, data entry, client communications, and more, depending on the client’s specific needs.
Key Responsibilities
Answer inbound calls and provide excellent customer service.
Make outbound calls for follow-ups, appointment reminders, or outreach asrequired.
Maintainaccuraterecords of customer interactions usingclient-specific systems.
Perform off-phone tasks such as scheduling appointments, processing data, managing emails, or handling administrative duties.
Adapt to various client workflows and expectations.
Follow all privacy, confidentiality, and compliance standards (including HIPAA where applicable).
Collaborate with supervisors and teammates to ensure seamless support and client satisfaction.
Other duties assigned by leader and/or Client.
Requirements
Qualifications
Your System Requirements
This is a Bring Your Own Device (BYOD) role. All team members are required to use their own computer, which must meet our system requirements to ensure compatibility with company applications and tools.
Specific Requirements listed here:
·Quiet private workspace
·USB Headset with Noise Cancellation feature
·Dual monitors
·Working Webcam
·Specific Requirements listed here:
oMicrosoft Windows computer – NO MacBooks.
oComputer with at least 1.8 GHz processor and at least 4GB RAM.
oMain Internet Service Speed: at least 25 Mbps. cable connection.
oBackup Internet Service Speed: at least 10 Mbps.