Virtual Care Patient Service Representative

Position Summary: Responsible for greeting and assisting patients, patient check-in, and patient check-out, scheduling of appointments, confirming next day appointments, verifying patient’s insurance, collecting patient copayments, securing pre-authorizations, entering patient charges in the practice’s Electronic Medical Record and Practice Management System (EMR). Monitors administrative and clinical inboxes in EMR and carries out requests for medication refills, appointments, testing follow-up, referrals to other physicians. Provides follow-up to unresolved patient questions and for ensuring continuity of care. Reliable transportation required.

Experience

Required: Minimum one year front desk experience in a physician practice or outpatient ambulatory care setting. Computer and EMR experience required. Knowledge of medical insurance, medical terminology, and medical office services and routines.

Preferred: Cardiovascular practice experience. Two to four years’ experience in a customer service oriented environment a plus.

Education

Required: HS Diploma, or equivalent

Preferred: Associates degree preferred. Experience may be substituted in place of degree.

License and Credentials

Preferred: Certified Medical Assistant a plus

Skills

Required: Communicates effectively with customers (physicians, patients, co-workers, insurance representatives). Knowledgeable working with EMR systems (Athena preferred). Maintaining appropriate practice patient activity records, and ability to produce reports as requested.

Preferred: Bi-lingual Spanish/English a plus

Hours: full-time 80 hours per pay period

This position is grant funded and aligned with a specialized program initiative. Ongoing employment is contingent upon continued program funding and organizational need.

The grant approved rate for this position is $22.75 per hour.