Virtual Sales & Lead Follow-Up Specialist

Company: Elite Cleaning Services Group LLC. Position: Virtual Sales & Lead Follow-Up Specialist. Work Type: Remote. Department: Sales / Customer Acquisition.

About Elite Cleaning Services Group:
- Elite Cleaning Services Group is a growing professional cleaning company providing residential, recurring, vacation rental, and commercial cleaning services.
- We are focused on delivering a 5-star customer experience while continuing to grow our recurring client base.
- We are looking for a motivated, confident, and organized Virtual Sales & Lead Follow-Up Specialist who can help us respond to leads quickly, build relationships with potential customers, follow up consistently, and turn inquiries into booked cleaning services.

Primary Responsibilities:
- Your primary responsibility will be to convert incoming and existing leads into booked cleaning appointments.
- Responding quickly to new leads by phone, text, and email.
- Calling potential customers to understand their cleaning needs.
- Following up with leads who have not yet booked.
- Re-engaging older leads and past customers.
- Explaining Elite Cleaning Services' services, pricing, promotions, and booking process.
- Asking qualifying questions to determine whether a lead is a good fit.
- Handling common customer objections professionally.
- Creating urgency and confidently asking customers to book.
- Sending booking links, estimates, deposit links, and follow-up messages.
- Following up on unpaid deposits when necessary.
- Encouraging one-time customers to become recurring clients.
- Following up with previous customers for reactivation opportunities.
- Maintaining accurate notes and updating lead/customer information.
- Tracking leads through the sales pipeline.
- Reporting daily sales activity and results.
- Communicating closely with management regarding leads, bookings, and customer concerns.

Ideal Candidate Attributes:
- Confident speaking with customers on the phone.
- Comfortable making outbound sales and follow-up calls.
- Friendly, professional, and persuasive.
- Able to communicate clearly through phone, text, and email.
- Persistent without being overly aggressive.
- Comfortable asking for the sale.
- Organized and able to manage multiple leads at the same time.
- Reliable and consistent with scheduled work hours.
- Coachable and willing to follow our sales process.
- Able to handle objections and rejection without becoming discouraged.
- Self-motivated and results-driven.
- Comfortable working in a fast-paced small-business environment.

Preferred Experience:
- Inside sales.
- Appointment setting.
- Customer service.
- Lead follow-up.
- Telemarketing.
- Home-service sales.
- Cleaning-company sales.
- CRM or lead-management software.
- Experience is helpful, but attitude, communication skills, reliability, and the ability to learn our sales system are extremely important.

Key Performance Expectations:
- Speed of response to new leads.
- Number of outbound calls and follow-ups completed.
- Lead contact rate.
- Number of qualified leads.
- Number of cleaning appointments booked.
- Sales conversion rate.

Location: Remote - Anywhere

Skills required for this job:

• Appointment management
• Customer relationship management (CRM)
• Customer service
• Inside sales
• Lead follow-up
• Telemarketing