VoIP System Engineer
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Summary
Designs, implements, and operates a global enterprise VoIP/telephony environment in a hybrid role across four US offices. Day-to-day work spans AT&T VoIP, Zoom Phone, Avaya VoIP/ACD, call routing, SBCs (Oracle, AudioCodes), SIP/CTI integrations, and voice network services (QoS, DHCP, DNS, 802.1x); 5+ years' experience required.
VoIP System Engineer needs 5+ years working experience with a broad range of hardware, networking and telephony solution
VoIP System Engineer requires:
- Locations: Charlotte NC, Broomfield CO, Frisco TX, Chicago IL
- Hybrid
- Preferred Certifications: Zoom Phone, Avaya solutions
- Preferred Certifications: DevOps development with Power Automate, Power BI, Ansible.
- Bachelors degree in Computer Engineering or related relevant experience
- Required Skill sets: AT&T VoIP, Zoom Phone and Avaya VOIP and ACD, Call Routing, Voice network support services: QoS, DHCP, DNS, 802.1x, SIP/CTI integration to 3rd party systems IPC Networking Sevices, Oracle SBC, AudioCodes SBC, carrier VoIP and IP Toll Free configuration and troubleshooting
- 5+ years working experience with a broad range of hardware, networking and telephony solution
VoIP System Engineer duties:
- Strategic planning, design, implementation, and operationalization of all global communications services.
- Develop and document infrastructure support policies and guidelines
- Monitor trends and recommend future architecture strategies and roadmaps
- Educate and mentor IT support staff as needed, including requisite training on technology and governance
- Research and stay current on Infrastructure best practices and function as a subject matter expert in this area
- Work with outsource vendor to drive sound architectures, engineering designs, and configuration templates
- Engage in complex production impacting technical issues and work to troubleshoot and restore service