Volunteer Administrative Coordinator
Summary
Coordinates hospital volunteer programs, managing applications, background checks, scheduling, and communications while ensuring safety and alignment with Cooper’s mission.
About Us
About Cooper University Health Care
Cooper University Health Care is a leading academic health system affiliated with Cooper Medical School of Rowan University. Cooper, headquartered in Camden, New Jersey, has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.
Cooper has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.
Cooper operates MD Anderson Cancer Center at Cooper as well as three hospitals – its 663-bed flagship Cooper University Hospital in Camden, its 229-bed Cooper University Hospital Cape Regional in Cape May Court House, and Children’s Regional Hospital in Camden.
Cooper University Hospital in Camden is the only Level 1 trauma center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for six years.
More than 2.54 million patients visit Cooper’s facilities annually. Cooper’s ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.
Cooper was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation.
Visit CooperHealth.org to learn more.
Short Description
In coordination with the Director of Consumer Experience, the Volunteer Administrative Coordinator is responsible for day-to-day office operations from inquiries, general office communication and all aspects of the application process including set up with the application, receiving back, reviewing, obtaining health records, and pertinent communication as needed. Facilitating background checks, communication to volunteer regarding status and working with the Volunteer Engagement Coordinator in scheduling interview/orientation and onboarding. Maintains accurate records to provide timely reports regarding operations of the department. Over sees Better Impact daily activities- maintain record management and scheduling tools. Ensure office equipment is working and supplies needed are available.
Works with the Director of Consumer Experience, Volunteer Engagement Coordinator and Volunteer Growth Coordinator to plan, develop, coordinate and execute a comprehensive program to engage and retain volunteers to support Cooper University Health Care programs and impact.
Escalate any issues that may impact the Volunteer department to appropriate department leadership, keeping Director informed.
In coordination with the Director, Volunteer Engagement Coordinator and Volunteer Growth Coordinator ensures that all departments are staffed with volunteers they have requested and that the resources are used effectively and smoothly. And maintains volunteer service descriptions for specific assignments and activities
Manage incoming communications in a timely manner for all volunteer services.
Gather feedback following volunteer shifts when the Volunteer Engagement Coordinator isn’t available.
Ensure safety protocols are both understood and followed by both volunteer program volunteers.
Promote, and communicate vision and goals of the volunteer program that are in line with the Cooper’s mission and goals.
Photograph all volunteer events and sharing photos with respective areas and archiving accordingly.
Perform other duties and responsibilities in carrying forward the mission of Cooper University Health.
Experience Required
- 3-5 year's experience required.
- Previous experience in a volunteer office or volunteer program.
- Hospital experience plus.
- Customer Service experience a plus.
Education Requirements
- High School Diploma
- Bachelor's Degree Preferred
License/Certification Requirements
- Membership and/or involvement with local, state or national volunteer association preferred.
Special Requirements
- Evenings and Saturday during day.