VP Commercial and Operations

You will lead and scale global commercial and operational strategy, develop and implement scalable systems, tools, and workflows, and own the end-to-end customer journey from onboarding through retention. You will oversee regulatory and compliance frameworks across jurisdictions, direct sales and partnerships to deliver revenue growth, and support key negotiations. You will set hiring priorities, structure, and KPIs, mentor high-performing teams, champion a data-led approach using operational metrics and client feedback, and serve as a senior escalation point for complex client or operational challenges.

Responsibilities

• Lead and scale global operational and commercial strategy across customer delivery, compliance, and sales
• Develop and implement scalable systems, tools, and workflows
• Own the end-to-end customer journey from onboarding through retention
• Oversee regulatory and compliance frameworks and risk management
• Direct and support the commercial organisation including sales and referral teams
• Engage with prospects, partners, and merchants and support high-value negotiations
• Provide strategic input into hiring, structure, and KPIs across functions
• Champion a data-led culture leveraging client feedback and operational metrics
• Serve as a senior escalation point for complex client or operational challenges
• Drive development and refinement of sales, marketing, and operational collateral
• Represent the voice of the customer to influence product, service, and operational enhancements
• Partner with executive leadership to align commercial and operational models with business goals

Requirements

• 7+ years in senior operations and/or commercial leadership roles, ideally within fintech, SaaS, or tech-enabled services
• Proven ability to scale both operations and commercial teams across multiple regions
• Experience building revenue-driven strategies while maintaining operational and regulatory rigour
• Strong track record of leading sales, partnerships, or commercial negotiations in complex or regulated markets
• Deep understanding of multi-jurisdictional operations (APAC, UK, and ideally US/EU)
• Cross-functional leadership and stakeholder management expertise
• Commercially minded, data-driven, and customer-focused
• Comfortable switching between strategic leadership and hands-on execution

Benefits

• Competitive remuneration package
• Equity options
• Company pension scheme
• Enhanced parental pay and leave
• 25 days holiday plus bank holidays
• A great new office in London Bridge