VP Mortgage Lending

General Job Description

The Vice President, Mortgage Lending provides strategic leadership and overall direction for the Credit Union’s complete mortgage function, including origination, servicing, portfolio strategy, and secondary-market execution. This position is accountable for mortgage strategy, sustainable growth, financial performance, product and pricing strategy, operational effectiveness, risk management, and the overall member experience.

The Vice President establishes performance objectives, evaluates market and investor opportunities, builds organizational capability, and ensures MCCU’s mortgage products and operations remain competitive, profitable, compliant, and aligned with organizational goals. The position provides strategic direction regarding whether mortgage loans should be retained, participated, or sold, considering the financial, liquidity, risk, operational, and member implications of each strategy

Essential Duties & Responsibilities

Strategy and Financial Performance

• Develop and execute the Credit Union’s overall mortgage lending strategy in alignment with organizational objectives.
• Drive sustainable mortgage production, revenue, profitability, and channel growth.
• Analyze and manage mortgage-channel economics, including production revenue, servicing value, cost to originate, pricing margins, gain on sale, pipeline exposure, and overall channel profitability.
• Establish and monitor departmental budgets, forecasts, performance goals, and key performance indicators.
• Evaluate mortgage products, pricing, market conditions, member needs, and competitive opportunities.
• Recommend product, pricing, portfolio, and delivery strategies based on financial performance, market data, liquidity needs, risk, and member value.
• Provide executive leadership with timely, accurate analysis and recommendations regarding mortgage performance, portfolio strategy, liquidity, pricing, risk, and secondary-market opportunities.

Mortgage Operations and Secondary-Market Execution

• Provide strategic oversight of mortgage origination, processing, underwriting, closing, servicing, portfolio management, and secondary-market execution.
• Establish clear performance expectations and accountability for the leaders responsible for each mortgage function.
• Provide strategic oversight of secondary-market execution, including whole-loan sales, mortgage participations, agency and investor delivery, commitments, and pipeline management.
• Evaluate and recommend whether mortgage loans should be retained, participated, or sold based on liquidity, interest-rate risk, portfolio strategy, member value, and financial performance.
• Oversee mortgage pricing, lock strategy, best-execution analysis, investor relationships, delivery requirements, and gain-on-sale performance.
• Guide mortgage technology and loan origination system strategy, implementation, integration, and process optimization.
• Lead process improvements that increase efficiency, control costs, improve turnaround times, and support future production growth.
• Monitor operational performance, service results, and member feedback to continuously improve the mortgage experience.
• Resolve significant operational, compliance, performance, investor, and member issues.

Risk and Compliance

• Ensure mortgage operations comply with applicable laws, regulations, investor requirements, internal controls, underwriting standards, and quality expectations.
• Balance growth and profitability opportunities with credit, compliance, liquidity, operational, interest-rate, and reputational risk.
• Partner with Risk, Compliance, Finance, Internal Audit, and other stakeholders to identify, monitor, and address mortgage-related risks and control gaps.

Leadership and Organizational Effectiveness

• Establish an effective mortgage organizational structure with appropriate leadership, staffing, resources, cross-training, succession planning, and operational continuity.
• Hire, lead, coach, develop, and evaluate mortgage leaders and employees.
• Establish production and performance goals and hold mortgage leaders and mortgage loan originators accountable for business, operational, service, compliance, and risk outcomes.
• Make or provide significant input into hiring, promotion, corrective action, and separation decisions affecting the mortgage function.
• Build a culture of accountability, collaboration, continuous improvement, and member-focused decision-making.
• Foster positive relationships with employees and members by actively demonstrating MCCU’s IMPACT Commitments.

Business Development and Organizational Partnerships

• Lead mortgage business-development strategies and strengthen relationships with real estate professionals, referral partners, financial institutions, investors, vendors, and other key stakeholders.
• Partner across Credit Union channels to identify mortgage opportunities, improve referrals, and deepen member relationships.
• Represent MCCU’s mortgage channel through networking, community engagement, industry relationships, and educational opportunities.
• Partner with executive leadership and cross-functional leaders to align mortgage priorities, resources, and performance with organizational objectives.
• Perform other related duties as assigned.

Essential Qualifications

• Minimum five years of progressive mortgage management experience, including responsibility for mortgage production, operations, or related financial performance.
• Demonstrated experience leading complex mortgage lending operations and high-performing teams.
• Comprehensive knowledge of mortgage origination, processing, underwriting, closing, servicing, portfolio management, pricing, and secondary-market execution.
• Demonstrated experience owning or materially managing secondary-market strategy or execution, such as agency or investor delivery, whole-loan sales, mortgage participations, best-execution analysis, pricing and lock strategy, pipeline or interest-rate risk, gain-on-sale management, or investor eligibility and delivery requirements.
• Strong understanding of mortgage lending laws, regulations, investor requirements, risk management, internal controls, and quality standards.
• Demonstrated ability to develop and execute strategy, manage financial performance, and achieve business objectives.
• Demonstrated ability to lead organizational change and coach, develop, and hold leaders accountable.
• Strong financial, analytical, problem-solving, communication, and decision-making skills.
• Ability to evaluate complex business situations and balance growth, profitability, member value, and risk.
• Ability to obtain and maintain any NMLS registration, unique identifier, or other regulatory credential required based on the activities performed by the position.
• Ability to work primarily onsite and maintain a visible leadership presence with mortgage employees, executive leadership, and cross-functional partners.
• Ability to foster positive relationships with employees and members by actively embracing and demonstrating MCCU’s IMPACT culture.

Preferred Qualifications

• Executive-level mortgage leadership experience with responsibility for an integrated mortgage function.
• Experience leading mortgage origination, servicing, portfolio management, and secondary-market activities.
• Experience developing mortgage products, pricing strategies, business-development initiatives, and sustainable growth plans.
• Experience with mortgage loan origination, servicing, pricing, and secondary-market technology, including Calyx Point or comparable platforms.
• Experience managing relationships with agencies, investors, financial institutions, or mortgage-participation partners.
• Bilingual English and Spanish skills.

What Success Looks Like

• Mortgage production, revenue, profitability, and sustainable growth objectives are achieved.
• Mortgage products and pricing remain competitive, financially sound, and responsive to market conditions and member needs.
• Retention, participation, and loan-sale decisions support MCCU’s liquidity, risk, portfolio, profitability, and member-value objectives.
• Pricing, lock, pipeline, investor-delivery, and gain-on-sale performance are actively monitored and effectively managed.
• Origination, servicing, portfolio, and secondary-market functions operate as one coordinated and financially sustainable mortgage channel.
• Operational performance, turnaround times, service quality, and the member experience consistently meet established expectations.
• Mortgage leaders and employees have clear goals, accountability, resources, and development.
• Risk, compliance, investor, internal-control, and quality standards are consistently maintained.
• Business-development and referral efforts produce measurable and sustainable mortgage growth.
• Executive leadership receives timely, accurate insight and actionable recommendations regarding mortgage performance, risks, and opportunities.

Physical/Mental Requirements of the Position

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to sit, stand, use hands, reach with hands and arms, and communicate verbally.

Mental demands include sustained attention to detail, analytical reasoning, sound judgment, written and verbal communication, and the ability to prioritize and manage multiple concurrent responsibilities