W2 Only (No C2C) :: Remote :: Quality Operations Lead / Manager Exp with Contact Center (Amazon Connect) || G.C / U.S.C
This position is no longer accepting applications (closed Oct 24, 2026).
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Bitsoft International, Inc. W2 Only (No C2C) :: Remote :: Quality Operations Lead / Manager Exp with Contact Center (Amazon Connect) || G.C / U.S.C
Description
Quality Operations Lead / Manager Exp with Contact Center (Amazon Connect) || G.C / U.S.C 12Mnoths Remote W2 Only (No C2C) Role Summary: Lead the end-to-end quality management program for a multi-channel contact center leveraging Amazon Connect and Contact Lens. You will design the QA strategy, manage a team of QA analysts, operationalize evaluation and calibration processes, translate insights into action with operations leaders, and deliver executive-ready reporting that drives measurable imp…