【外商】Cloud Support Engineer (網路雲端工程師) (*可部分WFH) [BIT/CIS]

【Who We Are?】
Hytech是一個年輕、充滿活力的團隊，專注於推動金融科技行業的企業技術轉型，是全球領先的管理技術諮詢公司。創新思維和扁平化的管理，讓團隊成員以公開、透明的方式自在工作，也為全球客戶提供卓越的商業價值服務。

【Why Join The Team?】

• 技術與時俱進： 我們積極擁抱 AI 變革。公司內部已成立專屬 AI 團隊並建立自有 MCP (Model Context Protocol) 服務，致力於落實 AI 驅動開發(AI-Augmented Development)，歡迎熱愛 AI 技術的小夥伴一同交流討論。
• 高效溝通： 扁平化架構確保溝通無礙，任何技術提案或優化意見都能得到即時討論與實踐。
• 國際視野： 您將有大量機會與跨國團隊協作，接觸多元的業務場景與挑戰。

【身為團隊的一份子您將負責】
What this job involves:
We are seeking a Senior Cloud Support Engineer (#NOC) to join our Infrastructure & Cloud Operations team in Taiwan. This role goes beyond traditional NOC responsibilities—you will act as a technical leader and escalation point, ensuring reliability, scalability, and operational excellence across our cloud-native environments. You will take ownership of 24×7 cloud and network operations, drive automation and observability improvements, and collaborate closely with DevOps, Security, and Engineering teams. In addition, we are looking for engineers who can extend beyond operations into project delivery, data-driven optimization, and AI/AIOps initiatives to continuously enhance system efficiency and resilience.
(我們正在台灣招募資深雲端支援工程師 (#NOC)，此職位不僅限於傳統監控與值班角色，更需擔任技術帶頭與升級處理窗口 (Escalation Point)，確保雲端系統的穩定性、可擴展性與高可用性。)您能深入參與雲端網路架構、重大事故處理、自動化工程及新一代智慧維運的技術職位。您將有機會運用 AWS 雲端網路技術，處理複雜的 L2/L3 技術問題。您將負責 24x7 雲端與網路營運的整體品質，推動自動化與可觀測性(Observability) 優化，並與 DevOps、Security 及 Engineering 團隊密切合作。同時，我們也期待您能參與專案推動、數據分析及 AI / AIOps 相關應用，持續提升營運效率與系統韌性。如果您希望在既有的網路或雲端維運經驗上，進一步拓展至 Cloud Architecture、Automation、SRE / DevOps 協作及技術領導，這會是一個值得深入了解的機會)

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Key Responsibilities:
[Cloud & Network Operations Leadership]
1. Act as L2/L3 escalation point for complex incidents and major outages.
(作為複雜事故與重大系統中斷的 L2/L3 升級處理窗口，負責技術支援與問題排除)
2. Lead incident response, root cause analysis (RCA), and postmortem improvements.
(主導事件應變處理、根因分析及事後檢討與優化改進)
3. Drive continuous improvement in monitoring, alerting, and operational processes.
(持續優化監控機制、告警系統及整體維運流程，提升系統穩定性與效率)

[Cloud Network Architecture & Optimization]:
1. Design, implement, and optimize AWS cloud networking architectures (VPC, TGW, VPN, Direct Connect, Route 53, etc.).
(設計、建置並優化 AWS 雲端網路架構（包含 VPC、Transit Gateway、VPN、Direct Connect、Route 53 等)
2. Improve network performance, reliability, and cost efficiency across multi-region environments.
(提升多區域（multi-region）環境下的網路效能、穩定性與成本效率)
3. Establish best practices for high availability, fault tolerance, and security.
(建立高可用性、容錯性與資安相關的最佳實務標準)

[Automation, Observability & AIOps]:
1. Build and enhance observability platforms (CloudWatch, Prometheus, Grafana, etc.).
(建置並優化可觀測性平台（如 CloudWatch、Prometheus、Grafana 等），提升系統可視化能力)
2. Lead automation initiatives using Terraform, CloudFormation, Python, or Bash.
(使用 Terraform、CloudFormation、Python 或 Bash 推動自動化建設與流程優化)
3. Explore and implement AIOps solutions for anomaly detection and predictive monitoring.
(探索並導入 AIOps 解決方案，用於異常偵測與預測性監控)

[Project Delivery & Cross-Team Collaboration]:
1. Participate in and lead infrastructure/cloud-related projects and migrations.
(參與並主導基礎架構與雲端相關專案及系統遷移工作)
2. Collaborate with DevOps and engineering teams to improve system design and deployment practices.
(與 DevOps 及工程團隊合作，優化系統架構設計與部署流程)
3. Provide technical mentorship to junior engineers and contribute to team capability growth.
(指導並培育初階工程師，協助團隊技術能力提升)

[Data-Driven Optimization]:
1. Analyze operational and cost data (e.g., incidents, performance, AWS cost) to identify optimization opportunities.
(分析營運與成本數據（如事故、效能、AWS 成本等），找出優化機會)
2. Develop tools or dashboards to improve visibility and decision-making.
(開發工具或儀表板，提升數據可視性與決策效率)