Waiter/Waitress
Posted Updated
The Waiter/Waitress plays an essential role in delivering a refined, attentive, and personalized dining experience. The position requires excellent service etiquette, strong food and beverage knowledge, and close attention to guest preferences while ensuring every stage of service is handled professionally and efficiently.
Main Duties
- Welcome and attend to guests in a warm, courteous, and professional manner, ensuring prompt attention and a positive dining experience from arrival through departure.
- Present menus and provide knowledgeable recommendations on food, beverages, daily specials, and signature offerings, considering individual preferences and dietary requirements.
- Take food and beverage orders accurately and enter them correctly into the Point of Sale (POS) system, communicating special requests clearly to the kitchen and bar teams.
- Serve food and beverages according to established five-star service standards and sequence of service, ensuring appropriate presentation, timing, tableware, and attention to detail.
- Maintain comprehensive knowledge of menu ingredients, preparation methods, allergens, beverage selections, and available promotions to confidently respond to guest enquiries.
- Monitor assigned tables throughout service, anticipating guest needs and providing timely refills, table maintenance, course clearance, and additional assistance without being intrusive.
- Prepare tables, service stations, and dining areas with the required mise-en-place, ensuring cleanliness, organization, and readiness before and throughout each service period.
- Coordinate effectively with Kitchen, Bar, Hostess, and other Food & Beverage colleagues to ensure dietary requirements, special occasions, guest preferences, and service priorities are properly communicated.
- Handle guest feedback and minor service concerns with professionalism, discretion, and a solution-oriented approach, escalating matters to the appropriate supervisor when necessary.
- Follow established procedures relating to billing, payment handling, food safety, hygiene, responsible beverage service, and health and safety, while consistently maintaining luxury hospitality standards.