Waiter/Waitress - Thai speaker preferred
Posted Updated
The Waiter/Waitress - Thai Cuisine is responsible for delivering exceptional dining experiences by providing attentive, personalized, and knowledgeable service within a specialty Thai restaurant. The role requires a strong understanding of Thai cuisine, ingredients, flavours, and dining traditions while ensuring the highest standards of hospitality, guest satisfaction, and operational excellence in a luxury hotel environment.
Main Duties\:
- Provide warm, professional, and personalized service to guests, ensuring a memorable dining experience throughout their visit.
- Demonstrate comprehensive knowledge of the Thai menu, including ingredients, preparation methods, spice levels, flavour profiles, and recommended accompaniments.
- Guide guests through menu selections, making informed recommendations based on preferences, dietary requirements, and dining occasions.
- Accurately take food and beverage orders and ensure timely communication of guest requirements to the kitchen and bar teams.
- Explain specialty dishes, regional Thai delicacies, and signature menu items confidently to enhance the guest dining experience.
- Coordinate closely with culinary and bar teams to ensure accurate preparation and prompt delivery of orders while maintaining service standards.
- Monitor guest satisfaction throughout the meal, anticipating needs and responding promptly and professionally to requests or concerns.
- Ensure all food and beverages are served according to established presentation, quality, and luxury hospitality standards.
- Handle guest complaints, special requests, dietary restrictions, and allergy-related inquiries efficiently, escalating matters when required.
- Maintain thorough knowledge of restaurant promotions, specialty events, and beverage offerings to maximize guest engagement and revenue opportunities.
- Prepare and maintain restaurant mise en place, including table settings, side stations, equipment, and service areas to ensure operational readiness.
- Process guest checks accurately, handle cash and electronic payments responsibly, and comply with all cash-handling procedures.
- Support inventory control by monitoring operating supplies and reporting shortages or replenishment requirements to supervisors.
- Maintain exceptional standards of cleanliness, hygiene, grooming, and workplace safety in accordance with hotel and regulatory requirements.