Walk-in || Application Support Executive (Customer Support+API)

Job description:

Application Support Executive

Location: Sector-62, Noida | Work Mode: 5 Days WFO

Experience: 13 Years (or more) | Employment Type: Full-Time

Shift: Rotational

Role Overview

This role focuses on troubleshooting and resolving customer issues related to APIs, integrations, and software products. It is not intended for developers, QA/Test Engineers, Desktop/IT Support, Network, Hardware, or Infrastructure Support profiles without relevant API/Product Support experience.

We are looking for an Application Support Executive with hands-on experience in API troubleshooting, Postman/Swagger, application/product support, and customer-facing technical support.

Key Responsibilities

• Provide technical support to clients through email, chat, calls, and ticketing systems.
• Troubleshoot REST APIs and integrations using Postman, Swagger, or similar tools.
• Analyze API requests/responses, HTTP status codes, headers, payloads, and authentication issues.
• Investigate, reproduce, and resolve application/product issues.
• Assist customers with API integration, configuration, authentication, and product functionality.
• Coordinate with Engineering, Product, and QA teams for escalations.
• Document issues, resolutions, troubleshooting steps, and FAQs.
• Manage support tickets and ensure timely resolution and customer satisfaction.

Required Skills

• 13+ years of experience in API, Product, Application, Technical, or Integration Support.
• Strong understanding of REST APIs and API integrations.
• Hands-on experience with Postman, Swagger, or similar tools.
• Knowledge of HTTP methods, status codes, headers, parameters, authentication, and JSON/XML.
• Experience troubleshooting software applications, SaaS products, or API integrations.
• Strong problem-solving and root-cause analysis skills.
• Excellent written and verbal communication skills.
• Ability to work with customers and explain technical issues clearly.
• Preferred Knowledge of OAuth, API Keys, Bearer Token, Basic Authentication.
• Basic understanding of application logs and SQL/databases.
• Experience with SaaS/cloud products, third-party integrations, or ticketing tools such as Jira, Zendesk, Freshdesk, or Zoho Desk.

Why Join TechRyde?

• Work with modern software products, APIs, and integrations.
• Exposure to global clients and technical problem-solving.
• Collaborative environment with Engineering, Product, and QA teams.
• Opportunities for technical and professional growth.

How to Apply

Send your updated resume to hr@techryde.com with the subject:

Application – Application Support Executive”