Warehouse Associate

Under minimal supervision of the Logistics Manager, receive, store, ship, and pick inventory, parts, and other equipment. Access, view, and update NetSuite and IntelliTrack to process orders, RMAs, and shipments. Maintain inventory integrity and train new Warehouse associates as needed. Be an advocate for warehouse systems use and promote consistent processes and procedures in support of inventory accuracy.

Duties & Responsibilities

· Support Logistics and Service Managers with daily administrative tasks.

· Assist with the receipt, shipment, and picking/restocking of parts, equipment, and other materials.

· Process rental returns and manage Return Merchandise Authorizations (RMAs) accurately and in accordance with SLAs.

· Ensure all inbound deliveries and outbound shipments are processed on time—meeting all deadlines.

· Make appropriate corrections to RMAs, receipts, transfers, and shipments when needed, according to established procedures.

· Enforce compliance with Warehouse SOPs and maintain a safe working environment.

· Assist the Finance team with reconciling purchase orders and payment discrepancies.

· Maintain presentation and organization of the warehouse in accordance with safety standards and customer-ready conditions.

· Use NetSuite (NS), IntelliTrack, and other related systems to monitor and maintain accurate inventory records.

· Help plan and execute regular cycle counts and full physical inventory for DPT and customer-owned stock.

· Investigate inventory issues and coordinate adjustments with the Logistics Manager and Finance team.

· Promote inventory integrity and ensure all inventory is accounted for.