Warehouse Team Lead (Weekend Shift)

The Warehouse Team Lead manages and supports daily warehouse operations, including receiving, loading, and picking. This role ensures customer orders are processed accurately and on time, while also handling communication with other departments, vendors, and customers. The position is responsible for keeping shipping and receiving records up to date, resolving any issues that come up, and maintaining good customer relationships. It also involves organizing paperwork, entering data, and helping schedule freight to keep warehouse activities running smoothly and efficiently. Weekend Shift is Friday - Sunday 6:30 AM - 7:00 PM

Key Responsibilities:

• Oversee and participate in the warehouse operations and activities in the warehouse; includes Receiving, Loading and Picking processes that are designated to specific team leads
• Communicate with various personnel, departments, vendors in order to resolve issues and coordinate activities
• Ensure shipping and receiving documents and functions are completed in a timely manner
• Customer Service:
  • Process all orders in a timely and accurate manner
  • Generate all related paperwork required for customer order, checking for special requests

• Coordinate urgent shipping requests with operations, expediting orders as necessary
• Follow up with other departments to ensure the service standards are being met
• Provide shipping and tracking information as required

• Customer Interfacing Activities:
  • Maintain a good relationship with customers via timely responses concerning receipts, shipments, inventory counts, etc.
  • Report customer feedback to management, including any signs of customer dissatisfaction

• Clerical/Data Entry:
  • Oversee all paperwork associated with orders and maintain the corresponding file
  • Answer phone calls and operate various office machines and computers proficiently
  • Enter and verify data regarding customer orders, billing, credits, shipments, receipts, physical inventories, and adjustments in a timely manner

• Inbound/Outbound Freight:
  • In conjunction with management, schedule inbound and outbound freight to comply with warehouse operations and capacities

• Documentation

• Ensure the accuracy of all receiving and shipping documents
• Gather and maintain all data and records relative to shipping and receiving activities
• Assist in resolving any discrepancies
• Collect all documentation for inbound freight and route to the proper record-keeping unit
• Comply with all work instructions