Water Quality Manager (108.26)
Golden State Water Company is one of the largest investor-owned water utilities in the United States. We deliver quality, reliable water to more than 1 million people in over 80 communities throughout California. Golden State Water has been in business for more than 90 years because we put customers first.
POSITION DEFINITION AND ACCOUNTABILITY
Under minimal supervision, performs complex professional and administrative work in coordinating and supervising the water quality department. The incumbent is also responsible for directing the activities of supervisory and technical staff. Employee must also exercise tact and courtesy in contact with regulatory agency officials, public officials, public, and other stakeholders. The work of this class involves significant accountability and decision-making responsibilities. To ensure performance standards of this job, the individual must be able to execute each essential duty to meet the requirements listed below. These functions are representative of the knowledge, skill, and/or ability required for the Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Directs water quality efforts to ensure that the company complies with all water quality and environmental regulations and programs within each system.
• Establishes and implements water quality standards, procedures and controls to ensure effective water sample collection and testing, treatment and compliance.
• Provides oversight of all compliance activities including the timely acquisition of water quality related permits and permit amendments
• Develops, monitors, and manages key performance indicators relative to optimized water quality programs and compliance with standards and regulations
• Attracts, hires, trains, and develops technical and supervisory staff in the Water Quality department
• Represents Golden State Water in state and national industry associations or advisory groups, as needed
• Monitor, evaluate, and provide feedback and comments on proposed regulations or policy related to water quality that may impact Golden State Water
• Provide relevant and accurate water quality data and information in preparation of asset planning documents and capital budgets
• Participate and provide support in preparation of testimonies and justifications for water quality related projects in General Rate Case filings
• Responsible for overall management of specialized water quality projects and studies
• Manages department personnel and monitors departmental budget.
• Develop and maintains positive relationships with applicable regulatory agencies
• Communicates, both orally and written, with applicable regulatory agencies, Company management and staff and others
• Develops and maintains an effective employee relations plan; evaluates the performance of assigned personnel
• Ensures Water Quality Department is in compliance with Company policies and procedures
• Acts for the Vice President as directed
• Works under minimal direction/supervision
• Performs other duties as assigned
COMPETENCIES, WORKFORCE PLANNING, PERFORMANCE MANAGEMENT
The Manager is competent in leading, motivating and developing staff in assigned areas of responsibilities with the ability to build shared commitment to improving business performance, and developing both individual and team capabilities. The incumbent is skilled in driving performance by linking business units' objectives to Company goals and values, including the ability to communicate a shared vision, energize and empower staff, and champion diversity.
Business Planning and Knowledge: Competent of the utility industry priorities for ensuring that regulatory and company requirements and commitments are met with respect to the Water Quality Department. Extensive knowledge of the applicable regulations, requirements and trends impacting water quality and the water business, including assessment of current practices and the establishment of best practices.
Personal Credibility: Demonstrated history of building and maintaining external and internal relationships. Skilled in supporting and assisting senior leadership in maintaining and enhancing such relationships state-wide with the ability to gain credibility and partnership with business leaders and peers in the industry. The Manager has strong history of consultative, interpersonal, communication and presentation skills to improve quality and outreach to regulators and other stakeholders.
Communication and Management: Strong management skills (planning, organizing, analysis, problem solving, team working, employee development). Excellent leadership skills, with the ability to deal effectively with and maintain productive relationships with employees at all levels, senior management and various external stakeholders. Ability to lead, motivate and empower employees. Excellent written and verbal communications, as well as interpersonal skills (persuasion, listening, cooperation, diplomacy). Strong influencing skills.
Data and Trend Analysis: Competent in the use of business metrics to measure program success. The Manager has the ability to use data to identify trends, patterns, issues and opportunities that impact the company’s customers.
Technology: Skilled in a variety of technology and media platforms with proficiency in Microsoft Office products and other databases.
MINIMUM QUALIFICATIONS:
• Bachelor’s Degree in Engineering or Science related discipline
• Graduate Degree in Engineering or Science related discipline preferred
• Individual must have 10 years of progressively responsible experience performing highly complex work in the area of water quality, environmental engineering, regulations and operations.
• Supervisory and leadership experience required
• Water utility experience preferred.
• Valid California drivers’ license.
• May include but not limited to standing, walking, bending, pulling and/or pushing, grasping, lifting, reaching, stooping and crouching, color determination, typing, sitting, reading, speaking and listening
QUALITIES OF A SUCCESSFUL MANAGER IN THIS POSITION
• Displays high standards of ethical conduct; exhibits honesty and integrity
• Demonstrates strong level accountability and ownership
• Works and communicates with internal and external stakeholders, clients, contractors, vendors and customers to meet their needs in a polite, courteous, and cooperative manner
• Committed to quality service
• Responds appropriately to supervision
• Aligns behavior with the needs, priorities and goals of the organization
• Encourages and facilitates cooperation, pride, trust, and group identity
• Fosters commitment and team spirit
• Expresses information to individuals or groups effectively, taking into account the audience and nature of the information
• Emotional Maturity
Must be willing to travel up to 10% of the time!
BENEFITS
Our Company supports our employees with rich benefit programs and resources to help them thrive today and prepare for tomorrow. Benefit options include medical, dental, and vision plans with the Company currently paying 85% of the monthly premium for employees and their eligible dependents. We also offer paid vacation and sick time and twelve Company paid holidays per year. To help our employees plan for the future, we offer both a 401(k) retirement plan as well as a Defined Contribution Profit Sharing retirement plan. Additional benefits include life, AD&D, and LTD insurance as well as health savings account and flexible spending plans.
COMPENSATION INFORMATION
The compensation range provided is in compliance with state specific laws. Multiple factors are used to determine the actual starting rate of pay for all of our positions, including specific skills, years of experience, education, certification(s), and other job related factors.
The responsibilities of this position will involve access to information that may be considered confidential, private and sensitive. Therefore, the individual filling this position will be required to both allow and pass a background check.
NOTE: Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.