We’re Hiring! - Desktop Support Engineer
Posted Updated
- Provide Level 1 and Level 2 technical support for desktop computers, laptops, printers, mobile devices, and other IT equipment.
- Install, configure, maintain, and troubleshoot Windows operating systems and business applications.
- Diagnose and resolve hardware, software, network connectivity, and peripheral-related issues.
- Provide support for Microsoft 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint.
- Manage user accounts, password resets, access permissions, and group memberships through Active Directory or Microsoft Entra ID.
- Support IT equipment setup, configuration, deployment, and replacement.
- Troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues.
- Assist with software installation, patch management, antivirus updates, and endpoint security compliance.
- Provide support for email configuration, shared drives, printers, scanners, and other office productivity tools.
- Log, track, prioritize, and resolve incidents and service requests through the IT service management (ITSM) system.
- Escalate complex technical issues to the relevant infrastructure, network, security, or application support teams.
- Perform routine preventive maintenance, system health checks, and IT asset inventory updates.
- Maintain technical documentation, troubleshooting guides, and knowledge base articles.
- Ensure compliance with IT policies, security standards, and established support procedures.
- Provide remote and onsite technical support as required.