Weekend Member Specialist

Schedule:
Saturday: 6:45am-12:00pm
Sunday: 9:45am-5:15pm

Monday: 1:00pm-9:15pm

Position Summary:

Under the supervision of the Member Services Director, the Member Specialist provides supervision of Member Services Team staff. Responds to member and guest needs and promotes memberships and programs. Serves as a representative of the department in the absence of the Director. Delivers excellent service to all members, guests, and program participants that reflects the YMCA's mission, goals, and objectives. The Member Specialist must have a commitment to the YMCA and its core values of: caring, honesty, respect, and responsibility.

Essential Functions:

1. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
2. Assist Director with a variety of tasks including but not limited to interviewing, hiring, and training new staff, tours, enhancing the member experience, Child Watch duties (when necessary), supporting YMCA values & goals, serves as department leader in the absence of the Director. Opens and closes facility; responsible for securing the building.
3. Investigate reported facility maintenance issues and complete/submit the Maintenance Work Order form as needed.
4. Serves as a role model to the staff, demonstrating best practices, leading in the absence of the Director and ensuring productivity in the department.
5. Must be an expert in YMCA program & event knowledge and YMCA membership policies/procedures. Handles and assists other staff with member issues/concerns and effectively communicates unresolved issues with appropriate Directors/Admin Staff.
6. Have thorough knowledge of YMCA emergency procedures, alarms, fire extinguishers, etc. and act as the leader & control center during emergency situations. Responsible for applicable incident reporting.
7. Required to work the prescribed, set Weekend Member Specialist schedule. Position & classified pay rate may be forfeit if employee becomes unable to work the determined schedule; employee may be offered the opportunity to step down to a part time position on the Member Services team at the corresponding rate of pay.

Our Culture:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.

We are WELCOMING: we are open to all. We are a place where you can belong and become.

We are GENUINE: we value you and embrace your individuality.

We are HOPEFUL: we believe in you and your potential to become a catalyst in the world.

We are NURTURING: we support you in your journey to develop your full potential.

We are DETERMINED: above all else, we are on a relentless quest to make our community stronger beginning with you.