Western Regional Service Manager

Open 31d

Job Title	Regional Service Manager
Function	Parts and Service
Reports to	Director of Service
Supervises
Mission	Plans, develops and directs service training and all field service activities to promote and support equipment sales to factory special accounts; i.e., National Users and Government Facilities
Principle Activities	Functions as primary factory service contact for Distributors and Customers in assigned area. Manage individual portion of the RSM budget. Schedule contact with all Distributors in Assigned area. Coordinates field Service Training to insure qualified service. Appoint and Train ICE CARE and Certified servicers. Develop annual Distributor Objectives and measure results, providing monthly status reports. Resolve Distributor and Customer Technical issues effectively and timely. Provides service training for special accounts service personnel. Develops programs to ensure replacement parts are available. Implement programs and procedures to provide product warranty, including Labor Rates for Distributors and ICE CARE servicers. Assist the sales department in coordinating installation and start-up specifications for special market customers.
Financial/Risk Control	Fulfill the financial control and risk management responsibilities inherent in the position. Conduct yourself in accordance with the Company code of ethics policy at all times