Windsor Front End Manager

The Front End Manager is responsible for overseeing the daily operations of the grocery store's front end, including cashier operations, customer service, bagging, and checkout procedures. This position ensures efficient store operations, excellent customer service, accurate transactions, and proper staffing of the front-end department. The Front End Manager supervises and supports front-end employees, resolves customer concerns, and ensures company policies and procedures are followed.

Essential Duties and Responsibilities

Front-End Operations

• Oversee the daily operations of cash registers, checkout lanes, self-checkout stations, and customer service areas.
• Ensure registers are properly staffed and checkout lines move efficiently, especially during peak business hours.
• Monitor cashier performance, transaction accuracy, and adherence to store procedures.
• Ensure register drawers, cash handling, and balancing procedures are completed accurately.
• Coordinate breaks, lunches, shift assignments, and coverage for front-end employees.
• Ensure the front end is clean, organized, and properly supplied with bags, receipt paper, and other necessary materials.

Employee Supervision and Training

• Supervise, schedule, and assign duties to cashiers, baggers, customer service associates, and other front-end personnel.
• Train new employees on register operations, customer service, cash handling, and store policies.
• Provide guidance, coaching, and feedback to improve employee performance.
• Monitor attendance, punctuality, productivity, and compliance with company policies.
• Promote teamwork, professionalism, accountability, and a positive work environment.
• Assist with employee performance concerns and communicate issues to store management as appropriate.

Customer Service

• Provide excellent customer service and promote a welcoming shopping experience.
• Respond to customer questions, complaints, and concerns in a professional and timely manner.
• Resolve pricing discrepancies, coupon issues, returns, and other customer service matters in accordance with store policies.
• Assist cashiers with difficult transactions and customer concerns.
• Help ensure customer satisfaction and maintain positive relationships with shoppers.

Cash Handling and Loss Prevention

• Ensure proper cash handling, register balancing, and safe procedures are followed.
• Monitor cashiers for accuracy and compliance with register policies.
• Assist with register audits, cash discrepancies, and end-of-day procedures.
• Follow store policies regarding refunds, voids, discounts, coupons, and overrides.
• Support loss prevention efforts and report suspicious activity or policy violations to management.
• Maintain confidentiality and accountability when handling cash and store records.

Store Standards and Communication

• Ensure front-end areas, checkout lanes, and customer service counters are clean and presentable.
• Monitor checkout supplies and request replenishment as needed.
• Communicate staffing needs, operational concerns, and customer feedback to store management.
• Coordinate with other departments to address customer needs and support overall store operations.
• Follow company policies, safety procedures, and applicable regulations.
• Perform other duties as assigned by store management.