Wise Platform Enterprise Specialist
Posted 1
view
- Proactive review of partners’ operating environments to deliver training, documentation, and best practices in customer support
- Development of tailored support documentation and leading workshops to map out support models for new partnerships
- Coordination with internal Wise servicing teams to streamline processes and remove bottlenecks for new products
- Support of testing partnership models to ensure smooth query flow and fast response within agreed SLAs
- Conducting high-level training on support structures, currency-specific info, and escalation processes
- Ownership of the technical ecosystem for each partner, including setting up Zendesk organizations and Knowledge Spaces
- Identification of potential deployment risks and escalation of critical issues
- Acting as primary point of contact for partners providing high-quality support through email and live channels
- Conducting deep dives into partner contact data to identify trends, pain points, and areas for improvement
- Monitoring performance KPIs and collaborating with development teams to optimize the product
- Gathering partner feedback through surveys and interviews to influence the product roadmap
- Conducting regular reviews with Customer Success Managers and Account Managers to assess business outcomes and identify opportunities
- Owning projects from ideation to completion with minimal guidance, communicating with internal and external stakeholders
- Acting as the Voice of the Partner internally to influence product and process changes
- Advocating for partners to ensure their needs remain central to global scaling strategy
- Proven experience delivering premium, executive-level support or specialized implementation services within an Enterprise environment
- Demonstrated ability to manage complex issues for high-value clients and stakeholders with extreme attention to detail and personalized service delivery
- Experience managing end-to-end projects involving multiple stakeholders
- Strong analytical skills with the ability to turn data into actionable projects
- Proficiency in using data and experience with analytics platforms such as Looker, Snowflake, MS Suite, Lightdash, Superset
- Ability to manage complex projects from initial idea to completion with minimal guidance
- Excellent communication skills to break down complex technical concepts and lead high-level partner meetings
- Complex problem-solving skills to identify root causes and implement scalable processes
- Ability to collaborate seamlessly across different regions and functions in a globally distributed team
- Curiosity to develop deep understanding of Wise Platform product suite and operational workflows including compliance and servicing
- Ability to efficiently manage and resolve incidents while keeping partners and internal teams informed
- Understanding of functional teams to help optimize processes based on partner needs
- Proficiency in using data and experience with analytics platforms such as Looker, Snowflake, MS Suite, Lightdash, Superset
- Ability to manage complex projects from initial idea to completion with minimal guidance
- Excellent communication skills including breaking down complex technical concepts and leading high-level partner meetings
- Complex problem-solving skills with ability to identify root causes and implement scalable processes
- Ability to collaborate seamlessly across different regions and functions in a global team
- Curiosity to develop deep understanding of Wise Platform product suite and operational workflows including compliance and servicing
- Ability to efficiently manage and resolve incidents while keeping partners and internal teams informed
- Understanding of functional teams and acting as single source of truth to optimize processes based on partner needs
- Monthly salary of HUF 890,000
- Flexible working model
- Annual self-development budget
- 28 days vacation plus 3 “Me” days and 1 volunteer day annually
- Paid 6-week sabbatical leave after four years
- RSU’s in a rapidly growing company