Working Student Technical Support (f/m/d)

Moxa is a leading provider of industrial networking, computing, and automation solutions for enabling the Industrial Internet of Things. With 30 years of industry experience, Moxa has connected more than 30 million devices worldwide and has a distribution and service network that reaches customers in more than 70 countries. Moxa offers a full spectrum of innovative, high-quality solutions that have been deployed in a wide variety of industries, including factory automation, smart rail, smart grid, intelligent transportation, oil and gas, marine, and mining. Moxa’s expertise gives industry partners the tools they need to harness the power of automation network convergence and make their operations smarter, safer, and more efficient. Moxa delivers lasting business value by empowering industry with reliable networks and sincere service for industrial communications infrastructures. Information about Moxa’s solutions is available at www.moxa.com.

Our Technical Support team of Moxa Europe GmbH is looking for a motivated Working Student (f/m/d) who will support customers or channels with technical issues and provide excellent customer service. This position is designed to offer you practical experience in the field of technical support, who is pursuing a degree and is passionate about technology. You will have the opportunity to work closely with experienced Technical Support Engineers professionals and gain knowledge about our products and customer support.

The assignment could be for 12 months, with around 20 working hours per week on average. An extension of the contract duration can be considered. The job requires presence in the office each working day, which means that we´re looking for someone located and studies in Munich.

The major areas of responsibility for this role include\:

• Support of providing first-level technical support to end-users via various channels, such as phone, email, or chat.
• Assist users in resolving technical questions.
• Support in analyzing technical problems reported by users.
• Work closely with more experienced technical support engineers to escalate complex issues and ensure timely resolution.
• Document technical issues and solutions via Salesforce.
• Communicate technical information in a clear and understandable manner to non-technical users.
• Provide updates to users on the status of their reported issues and ensure customer satisfaction.
• Collaborate with other technical support team members and cross-functional teams to address technical queries.
• Contribute to a knowledge base to facilitate efficient problem resolution.