Workshop Controller
Description
Job Title: Workshop Controller
Location: Dagenham, IG11
Salary: Up to £45,000 (depending on
experience) + bonus – OTE £50,000 + below benefits
- Performance Related Bonus
- 33 days annual leave (including bank holidays)
in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of
your choice
- Access to Perks at Work discount
website
Role is full time and permanent. 45 hours a week – Monday to Friday –
with 1 Saturday in 3.
Our client is an independent dealer group which operates a network of 65
dealership sites in the UK and channel islands.
Our client is now looking for an experienced Workshop Controller for
their Dealership in Dagenham. The role will be looking after a team of 14 Vehicle
Technicians and 6 apprentices.
Job Purpose:
Reporting into the
Aftersales Manager, you will be responsible for driving the standard in
customer car leading and motivating the staff
and facilities of the Workshop efficiently to ensure a high
level of productivity and quality. You'll motivate technicians to
ensure targets are being met as well as ensuring a high level
of productivity and quality of service is being delivered.
You will also be responsible for tracking the progress of
vehicles through the Workshop and liaising with Service Reception
thereby maintaining customer satisfaction.
Key Responsibilities and Accountabilities:
- Negotiate and agree
all targets and Key Performance Indicators to deliver the required results
from the workshop.
- Allocate work to
Technicians as appropriate, to ensure the smooth running of the workshop
and the most profitable customer-focused results.
- Liaise with the
Service department, and provide technical advice to colleagues and
customers.
- Ensure all incoming
work is planned and managed effectively.
- Communicate
effectively with colleagues and customers as part of delivering an
exceptional customer experience.
- Manage, coach and
support the technical team.
- Ensure robust
quality checks, stock maintenance and management, audit and compliance,
and Health & Safety in line with company policies and protocols.
Essential Skills and Experience:
- Experience of
planning and controlling workshop loading, allocating work to technicians
and monitoring production and efficiency
- IT literate, and
familiar with web-based process and stock management systems.
- Evidence of previous
service department experience as a Workshop Controller.
- Evidence of coaching
and motivating a team.
- Experience working
as a fully qualified technician (preferred level 3)
- Full driving license
held for a minimum of 6 months with fewer than 9 penalty points.
- Evidence of ‘Right
to work in the UK’
Ideal candidates will have at least 2 years of Workshop Controller
experience in a main dealership environment.
To apply for this role please submit your full and up to date CV to
Jonathan Sweasey at Pybus Recruitment on email: jonathan@pybusrecruitment.co.uk or call 0191 8237799
Requirements
- Experience of
planning and controlling workshop loading, allocating work to technicians
and monitoring production and efficiency
- IT literate, and
familiar with web-based process and stock management systems.
- Evidence of previous
service department experience as a Workshop Controller.
- Evidence of coaching
and motivating a team.
- Experience working
as a fully qualified technician (preferred level 3)
- Full driving license
held for a minimum of 6 months with fewer than 9 penalty points.
- Evidence of ‘Right
to work in the UK’
Benefits
- Performance Related Bonus
- 33 days annual leave (including bank holidays)
in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of
your choice
- Access to Perks at Work discount
website