Workshop Manager

As a Workshop Manager, you are responsible for organizing, controlling and increasing the efficiency of the entire Service reception and workshop area. Besides attaining the set sales and profit targets, in this capacity, you are responsible for a consistently high quality of service and expert advice, in order to attain a high level of customer satisfaction. Moreover, you are responsible for maintaining all service-related processes given the legal requirements and manufacturer-related specifications and standards, and for planning, managing and developing human resources in the service reception and workshop area. Your key responsibilities are:

• You are responsible for the improvement of operational efficiency through establishment and religious monitoring of workshop processes.

• You are responsible for development of individuals to establish efficient, proactive high performance culture amongst after-sales staff.

• You are responsible for adherence to the processes set by Mercedes-Benz for dealer operations like Digital service Drive, Xentry Portal

• You are responsible for infrastructure upkeep through maintenance and calibration of tools and equipment.

• You are responsible for optimum utilization of resources like bays and manpower by monitoring the efficiency.

• You are responsible for monitoring and controlling service quality by identification of process flaws and for taking necessary actions.

• You focus on using best business practice to improve efficiency, by reducing operating costs while increasing productivity.

• Ensure the quality of work, processes, repairs and advising through the development of quality targets and standards, corresponding optimization in the event of deviations as well as monitoring of compliance, with the aim of the best possible service quality and customer support.

• Consistently implement and control optimization measures for the continuous improvement and retention of customer satisfaction (CSI)

Competencies Social & interpersonal competence :

• You are able to solve various problems flexibly, independently, and reliably and thus are set apart by a high resistance to stress and an ability to resolve conflicts.

• You show self-initiative and adapt your actions to altered general constraints.

• You are willing to make compromises, but can also openly address and constructively solve conflicts with colleagues and external suppliers and contractors.

• You are very systematic, and ensure that all the workshop maintenance work has been done completely and correctly. Method & process competence

• You use interfaces and exchange experiences actively and across divisions.

• You communicate processes clearly to others involved. You are open to new solutions or processes optimizations.

• You pay regular attention to the operative KPI’s. Takes necessary corrective actions to improve them.

• You possess thorough knowledge of day to day workshop operations and requirements of various facilities, tools, equipment to accomplish the workshop task/activity effectively.

• You possess thorough knowledge of agreements with vendors, contractors and their specific terms and conditions.

• You are familiar with workshop maintenance standards set by MB India.

• You possess good English language and regional language proficiency skills. IT competence

• You have knowledge about current software applications (e.g. MS Office).

• You know the order system specific to your company e.g. DMS

• You have a fair knowledge on the Daimler After-Sales systems.

• Bachelor Degree in Automotive / Mechanical Engineering.

• 8-10 years of professional experience in automotive After-Sales field.

1. Statutory benefit

2. Accidental policy

3. Incentive

4. Company asset